Effective Teamwork

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Work in a Team

• Effective Teamwork
• Team Building

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TEAM

• The four letters of the word TEAM best explains
  the benefits of teamwork
• TTogetherEEachAAchievesMMore

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Introduction

• What is a team?
• What is a team work?

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Definitions

• What is a team?
• A group of people who are united in working
  towards a common goal.
• A common goal is a statement that is agreed upon
  by the team. It provides direction and should
  offer a challenge that is achievable by the team.
• What is teamwork?
• The ability of people to provide complementary
  skills, a willingness to share knowledge and
  skills and assist other team members to achieve a
  common goal

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Cont.

• What is effective teamwork?
• All team members having a sound knowledge of
  their job and responsibilities as well as those
  of other team members.
• Commitment and co-operation to achieve team goals
• Open communication channels
• Recognising everyone in the team is important

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TEAMWORK

• Working together to achieve common goal
• Everyone has to play the game to win
• Everyone in the team is important.
• Communication is essential for team to succeed.
• Good group cohesiveness (well-integrated,
  unified)
• Rest and Recreation

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WHAT ARE THE BENEFITS OF TEAMWORK?

• FOR EMPLOYEES
• Tasks are completed more quickly
• Greater job satisfaction
• Work is often more enjoyable happier workplace
• Ability to draw on other peoples experiences and
  ideas getting support in the workplace
• FOR EMPLOYER
• Improved production and higher staff morale
• Reduced staff turnover
• Increased profits and product quality
• FOR CUSTOMERS
• Better products and customer service

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FEATURES OF GOOD TEAMWORK

• Positive Attitude from all team members
• Tolerance, Honesty and Respect
• Co-Operation
• Commitment and dedication
• Trust Support for each team member
• Recognition of realistic team goals
• Effective communication skills
• Team members take pride in the teams
  achievements and accept credit as a group rather
  than as individuals
• Readiness to meet the needs of other team members
• A willingness to participate as a Team Member
  planning and organising daily, weekly or monthly
  tasks
• Sense of humour

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The qualities of a team

• the qualities that would help make a team
  successful
• People listen to each other.
• People share ideas.
• People respect each other's differences.
• People use time effectively.
• Problems are solved together.
• People communicate with each other.
• People make decisions together.
• People help each other.

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Your role (as a supervisor)in a Team

• Acknowledge individual skills and knowledge
• Encourage all team members to contribute ideas
• Listen to team members
• Include all team members in activities
• Criticise the results not the person
• Be constructive when criticising
• Offer help
• Reward achievements both individual and team
• Take responsibility for designated tasks
• Encourage team ownership all working for the
  one goal

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ELEMENTS OF GOOD TEAMWORK

• The highest level of achievement is attained when
  a team is committed to a task and full use is
  made of each team members talents.
• Individual participation in a team depends on the
  following elements
• Tolerance
• Acceptance of other, sharing a common goal, and
  respecting the views of others in how to achieve
  that goal.
• Honesty
• Establishing trust in a team requires open and
  honest communication.

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Cont.

• Commitment and dedication
• Teamwork involves interaction of all players
  Interacting team members, each member must
  complete a task in order that the other member
  may successfully perform their assigned task.
• Restaurants employees, room attendants, porters
  and front office staff are examples of
  interacting groups.

13
cont.

• Flexibility
• To be willing to accept duties not normally in
  your job description, to assist team members to
  achieve a common goal.

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THE IMPORTANCE OF COOPERATION IN A TEAM

• Cooperation has many benefits
• It builds an awareness of interdependence
• When people cooperate to achieve common goals
  they stimulate each other to higher levels of
  accomplishment.
• It builds and reinforces recognition and mutual
  support within a team.
• It leads to commitment to the establishments
  goal.

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HOW TO DEVELOP TRUST AND SUPPORT IN A TEAM

• To encourage teamwork, we should treat others as
  we would like them to treat us. Some things we
  could do to encourage trust are
• Smile at the person you are working with.
• Look them in the eye.
• Listen to them.
• Shake their hand.
• Include them in your activities.

• Find interests that you have in common.
• Cooperate with them.
• Criticise their ideas, not the person.
• Accept them for who they are.
• Offer them help.
• Look for common experiences.
• Encourage them.

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TEAMWORK

• To be a good team member you must
• Help other team members.
• Inform other of change in routine.
• Ask for assistance when necessary.
• Use effective communication and interpersonal
  skills.
• Be willing to learn new skills and improve old
  ones.

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Cont.

• Be flexible in assisting other team members when
  they are busy and need help.
• Be honest, team members must be able to trust one
  another.
• Have a commitment to the goal and objectives of
  your team.

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How can you recognise and accommodate cultural
differences in your team?

• What type of differences could there be?
• Different cultural background
• Age/Gender
• You must understand the need for
• Tolerance and respecting differences
• Adopting a sensitive approach when dealing with
  another point of view
• Constructively raising and discussing issues

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Cont.

• Strategies to adopt when dealing with cultural
  differences in your team include
• Participating in staff training
• Adopting a professional attitude
• Using staff cultural skills to enhance awareness
• Using a variety of different communication media
• Promoting cultural celebrations
• Celebrating differences
• Developing a tolerance of cultural difference
• Actively seeking to break down barriers

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Advantage of working in a team

• Advantage
• Quality of decision making is better
• Wider range of alternatives and opinions are
  considered
• More attitudes and experiences are shared
• A team has a greater capacity to evaluate
  ambiguous situations and promote unique ideas
• Several people are involved so new ideas are more
  easily accepted
• A greater sense of involvement produces better
  morale and motivation.

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cont.

• Disadvantage
• More time may be needed to reach a decision and
  take action
• There may be pressure to conform to team norms
  and attitudes
• There may be resistance to change if the teams
  culture is negative
• A dominant person may influence the teams
  decision-making
• There is more opportunity for conflict to emerge
  and continue
• It may be difficult to work out who is
  responsible for action

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How can you identify team goals?

• Analyse your team and their
• Purpose and aim
• Size
• Goals
• Large establishment will assist by having decided
  on the goal, mission and vision of the hotel
• Your team will then work towards achieving these
  goals
• This can be achieved by having regular team
  meetings

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WHY ARE TEAM MEETINGS IMPORTANT?

• Discuss and resolve problems
• Share ideas
• Draw on other peoples knowledge
• Planning
• Sharing information relative to the department
  and the hotel
• Discussing information in relation to specific
  guests, for example, guest history

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Time/Task Management within Teams

• Task Management
• Prioritising
• Practicing good time management
• Negotiation
• Completion of tasks within a time frame
• Recognising individual and group needs
• Time Management
• Prioritising
• Delegation
• Problem Solving
• Decision Making