Workplace Etiquette:

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Workplace Etiquette

• Everyday Rules for Working in Harmony

Presented by
Kawana Williams,

Florida State University
June 18, 2009
FCPA 2009 Conference Orlando, Florida
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• Did she really just say that?

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• I cant believe
• he just did that!

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• Did she forget she was coming to work when
  she put that outfit on this morning?

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• I dont want to be rude, but please let my phone
  ring so I can get this man out of my office!

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• Whats wrong with her today? She didnt even
  speak.

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What is Workplace Etiquette?

• COMMON SENSE, everyday, rules developed to
  increase the chance of you and your co-workers
  having a pleasant day at work.
• - Kawanas Definition

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Top Career Killers

• Poor Behavior
• Un-likability
• Un-reliability
• Inappropriate Attire
• Poor Communication Skills

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2008 Gallop Poll(Hours Worked per week)

• 47 of Americans 35-44 hours
• 39 of Americans 45 hours or more
• U.S. workers put in the longest hours (among
  industrialized nations) on the job than any other
  nation.

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Topics to Be Addressed

• Making Connections and Establishing Rapport
• A Professional Presence
• Becoming Technologically Savvy

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Disclaimer

• This information is
• Intended for professional development purposes
• The scenarios have been generalized and in no way
  reflect FSU, the Career Center, or its
  employees.
• I, Kawana Williams, will not be held responsible
  for any embarrassment you may experience caused
  by your own reactions.

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1Making Connections Establishing Rapport

• One of the things most employees
• dislike is when others fail to greet or
• acknowledge them.

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Where are you on the Relationship Track?
True/False

• Its important to say hello or good morning
  to people you know as well as to those you dont
  know when walking around at work.
• I dont avoid someone if I forget his or her
  name.

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• TRUE

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Hello, Hello, Hello..
Good afternoon!
Good evening!
Hi!
Good Morning!
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Practice W-A-T

• Walk Around Time

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S-E-S Them

• S Smile
• E Eye Contact
• S Say Something

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• Observe the rule of 10 to 5
• (even if you forget a name)

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Hello, how are you!(Its not a question, but a
statement.)
Comment ca va? - French
How do you do? British
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2A Professional Presence

• Its more than just what you wear!

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What Messages are You Sending? (true/false)

• Its okay to stand with my arms crossed when
  talking with customers and colleagues if I am
  comfortable with this position.
• When attending various office socials and
  professional conferences, its not okay to
  partake in consumption of alcoholic beverages.
• Its okay for women to wear sexy clothing to work
  and to the organizations social activities.

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• FALSE

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Body Language

• Crossed Arms
• Signify disinterest / that you are closed and
  dont really care what the other person is saying
• Facial Expressions
• Find out what your SFE is (Standard Facial
  Expression).
• You can say so much by saying so little!

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The Social Function

• Never lose site of the fact that you still
  represent your workplace when you attend an
  employer sponsored social or professional
• development conference.

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• Look the Part
• Communicate Your Image Wordlessly

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CNN Dress for Success -Video-http//www.youtube.
com/watch?vSOjxpiZTGkg
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Sexy Never Says Professional!
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A
B
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B
A
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(No Transcript)
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Good Morning AmericasSummer Fashion Tips on
Workplace Attire
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B
A
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A
B
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A
B
35
A
B
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A
B
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A
B
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B
A
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• Your Clothes Talk
  Make sure they are sending the right
  message!

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General Workplace Attire Rules

• Rule 1 Know what your organization allows
• Rule 2 Dress for the situation
• Rule 3- Remember that neatness still counts
  regardless of the occasion
• Rule 4 If you have to ask yourself, should I or
  shouldnt I Dont
• Rule 5 - Do not flaunt your figure. Just say no
  to skintight outfits
• Rule 6 - No tattoos and no body piercings (that
  are visible in the office)
• Rule 7 Wear jewelry in moderation
• Rule 8 Dont overdo the perfume and cologne

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• 3
• How Technologically
• Savvy Are You?

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Techno Savvy Self-AssessmentAssign a to each
using a scale from 1 5(1 never, 5 often)

• 1.Have you been asked to lower your voice when
  using a cell phone? ____
• 2.Have you accidentally sent an email to someone
  other than the intended recipient? ____
• 3.When talking on your cell phone has someone in
  the vicinity responded to your conversation as if
  you were talking to him or her? ____
• 4.Does your voicemail message contain outdated
  information? ____
• 5.Do you answer your cell phone when engaged in a
  face-to-face conversation with another person?
  ____
• 6.Do you leave voicemail messages that say, Hi.
  Its me. Call me.? ____

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Techno Savvy Self-Assessment(continued)

• 7.Have you accidentally sent an email before you
  were finished writing and proofreading the
  message?____
• 8.Have you left a voicemail message for someone
  without leaving your phone number?____
• 9.Do you keep your cell phone headset on when you
  are not using the phone?____
• 10.Have you answered your telephone in front of
  other people?____
• 11.Is your voicemail box/email box usually full,
  making it impossible for callers/emailers to
  leave a message?____
• 12.Do you usually skip reading the manuals and
  avoid staying up-to-date with the latest
  technology?____
• Total Score_____

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• 12 to 24
• You are a Techno Maven! You usually handle
  technology well and appear polite when
  communicating with others.

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• 24 to 36
• You often handle technology well and appear
  polite when communicating with others.

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• 36 to 48
• You can handle technology well, but can have
  difficulty using technology to communicate with
  others you may appear impolite at times.

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• 48 or higher
• You frequently have difficulty using technology
  to communicate with others and seem impolite at
  times.

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Email

• Instead of pressing Reply, start a new one
• Add the email address last
• No CAPS LOCK
• Proofread
• Consider no-email Fridays to encourage
  team-building and reduce conflict

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Phone To Answer or Not to Answer?
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Cell Phone
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Bluetooth is NOT an Earring!!
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And Finally
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The Point

• Not every interaction needs to be
  confrontational and not every confrontation needs
  to be a battle.

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• Contact Information
• Kawana Williams
• kawilliams_at_admin.fsu.edu
• 850-644-9776

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Thank You!
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Sources

• Gallop Poll (2008). Work and Workplace. Online
  Retrieved from http//www.gallup.com/poll/1720/W
  ork-Work - Place.aspx?versionprint
• History of Etiquette (2009). Online. Retrieved
  from http//www.essortment.com/all/historyofetiq_
  rizc.htm
• Pachter, B. (2006). New Rules _at_ Work 79
  Etiquette Tips, Tools, and Techniques to Get
  Ahead and Stay Ahead. New York, New York
  Prentice Hall Press.
• Schuh, S. (2004). Generational Graciousness.
  Online. Retrieved from http//www.shawnaschuh.
  com/articles/generational.php