Developing and Rolling Out a Unified Training Program

1

• Developing and Rolling Out a Unified Training
  Program

• Tim Springer
• Mary Smith

2
Agenda

• Introduction
• Key Concepts
• Training Plan
• Content Development
• Delivery

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About SSB BART Group

• Unmatched Experience
• Focus on Accessibility
• Solutions That Manage Risk
• Real-World Strategy
• Organizational Strength and Continuity
• Dynamic, Forward-Thinking Intelligence

• Fourteen hundred organizations (1445)
• Fifteen hundred individual accessibility best
  practices (1595)
• Twenty-two core technology platforms (22)
• Fifty-five thousand audits (55,930)
• One hundred fifty million accessibility
  violations (152,351,725)
• Three hundred sixty-six thousand human validated
  accessibility violations (366,096)

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• Introduction

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Business Drivers

• Why do we care?

• Digital accessibility programs are driven by a
  mixture of the following factors

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Overarching Model

• Digital Accessibility Maturity Model (DAMM)

• High level areas of activity or competence needed
  for an effective digital accessibility program
• Program maturity is measured along ten key
  dimensions
• Governance, Risk Management, and Compliance
• Communications
• Policy and Standards
• Legal and Regulatory
• Fiscal Management
• Development Lifecycle
• Testing and Validation
• Support and Documentation
• Procurement
• Training

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• Phase 1 Training Plan

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Training Plan Goals

• Have the knowledge in place to ensure sites and
  applications are compliant with accessibility
  policy
• The ability to maintain that knowledge over time
  and staffing changes
• The ability to certify knowledge transfer to key
  roles

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Target Roles

• Core Development Roles
• Designers
• Developers
• Quality Assurance
• Project and Product Managers
• Documentation Roles
• Technical Writers
• Communications and Marketing

• Procurement
• Procurement
• Contract Specialists
• Vendors
• Other Roles
• Customer Service Representatives
• Human Resources

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Sample Curricula and Courses

• Accessibility Awareness
• Accessibility Concepts
• Section 508, WCAG, ADA, CVAA, AODA
• Accessibility Testing and Evaluation
• Audit Methodology, Testing Tools
• Document Accessibility
• Acrobat, InDesign, MS Office

• Mobile Accessibility
• Overview, iOS for Testers, iOS for Developers
• Web Accessibility
• Overview, Basics and Advanced
• Support
• Handling Accessibility Issues

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Example Training Matrix
Course(s) Curriculum Roles
Accessibility Concepts Accessibility Awareness All employees
Section 508 / WCAG / CVAA / ADA Overview Accessibility Awareness All employees
Web Accessibility Overview Web Accessibility Managers, Developers, Designers, Testers, Authors
Web Accessibility Basics Web Accessibility Managers, Developers, Designers, Testers
Web Accessibility Advanced Web Accessibility Developers, Designers, Testers
Adobe Acrobat X /XI Accessibility Document Accessibility Developers, Authors, Marketing
Adobe InDesign CS6 Accessibility Document Accessibility Designers, Authors
Microsoft Word / Excel / PPT Accessibility Document Accessibility Designers, Authors
Accessibility Testing Tools Overview Accessibility Testing and Evaluation Managers, Developers, Designers, Testers
Introduction to JAWS Accessibility Testing and Evaluation Developers, Testers
Handling Accessibility Issues Support CSRs
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Certification Process

• Certification process for specific roles and
  groups
• Courses that must be completed
• Knowledge transfer that must be demonstrated
• Ideal - Demonstrated ability to find (and
  resolve) issues in real world systems
• Actual - Online multiple choice tests

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Training Rollout Plan

• Time based implementation of the training matrix
• When do specific roles need to complete specific
  training?
• What is the refresh period for training?
• What triggers training needs to occur?

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Basic and Expert Tracks

• Training internal accessibility experts is
  expensive
• Easy fix - split up the tracks
• Procedurally tier out accessibility development
  issues
• Front line employees
• Internal experts
• External experts

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Basic and Expert Tracks

• The right class for the right person
• Attendance roles that best match the course
  content
• Tracks are broken up into specific areas so that
  attendees get the most out of the time

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Assistive Technology Training

• Do not recommend organizations train developers
  or QA to perform functional or user acceptance
  testing in AT
• Focus on performing normative testing against
  best practices
• Supplement with functional testing by individuals
  with disabilities that use the assistive
  technology on a daily basis
• Sighted users testing with AT results in
  radically inaccurate results

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Coaching Support

• Provide coaching support for trainees
• Recurring, scheduled sessions
• Help Desk support
• Allows trainees to bring issues to an expert
• Keeps the issue fresh in individuals minds
• Lets us track what issues are unclear in training

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Please(!), not just PowerPoint Slides

• PowerPoint driven training is boring
• Video training is better
• 2-3 minute videos
• Simulation training is best
• Practical reality is a mix is what we will get

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• Phase 2 Content Development

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Course Development Overview

• Create a series of courses implementing the
  training matrix
• Defining the content
• Defining the knowledge checks
• Defining a certification process

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Course Development Methodology

• Kickoff
• Design Document
• Delivery Approach
• Technical Specifications
• Goals
• Objectives
• Outlines
• Specific Best Practices

• Storyboard
• Introduction
• Goals and Objectives
• Modules
• Exercises
• Assessments
• Demonstrations
• Review Cycles
• Development
• Deploy

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Module Content

• Grouped by media types (Images, Data Tables,
  Forms)
• Content
• Description of relevant accessibility issues
• Compliant and non-compliant examples
• How to fix
• How to unit test
• Speaker notes or narration transcript

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Build vs. Buy

• Building courses
• Cheap if we dont account for time
• Custom by definition
• Takes a lot of time
• Buying courses
• Expensive if we dont account for time
• Not custom by default
• Quick

• Common Practice
• License base courses
• Customize a subset
• The more frequently a course is taken, the more
  critical it is to customize it
• In large organizations seat time is the dominant
  cost

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• Phase 3 Delivery

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Delivery Options

• On-site Instructor-Led Training
• Classic classroom based training
• Web-based Instructor-Led Training
• Remote training
• Online Self-Paced Training
• Deploy courses via SaaS or to the organizations
  learning management system

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On-site Instructor-Led Training

• Organizations typically see highest satisfaction
  ratings and knowledge retention with this method
  of delivery
• More engagement from students
• However, most expensive option

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Mixed Delivery Models

• Basic courses often benefit from live
  demonstrations and examples of AT
• Allows team members to experience accessibility
  challenges firsthand
• Communicating the human impact
• Advanced courses available online in a self-paced
  fashion
• Provides the benefits of classroom and online
  training

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Accessibility Summits

• A Shotgun approach to kicking off a program
• Methodology
• Offsite assessment work
• Onsite, hands-on intensive, custom training
• Onsite consulting work with relevant groups
• Offsite, ongoing coaching support for teams

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• Questions?

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Thank You

• Contact Us
• Tim Springer
• tim.springer_at_ssbbartgroup.com
• Mary Smith
• mary.smith_at_ssbbartgroup.com

• Follow Us

_at_SSBBARTGroup
linkedin.com/company/SSB-BART-Group
facebook.com/SSBBARTGroup
SSBBARTGroup.com/blog
31
About SSB BART Group

• Unmatched Experience
• Focus on Accessibility
• Solutions That Manage Risk
• Real-World Strategy
• Organizational Strength and Continuity
• Dynamic, Forward-Thinking Intelligence

• Fourteen hundred organizations (1445)
• Fifteen hundred individual accessibility best
  practices (1595)
• Twenty-two core technology platforms (22)
• Fifty-five thousand audits (55,930)
• One hundred fifty million accessibility
  violations (152,351,725)
• Three hundred sixty-six thousand human validated
  accessibility violations (366,096)