Knowledge in determining the right IS/IT for the right business

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Knowledge in determining the right IS/IT for the
right business

• Yuan Ze University
• 982 Semester
• IM426 Management Information Systems(II)
• Group presentation
• Group 1
• Instructor Dr. Celeste Ng
• 2010/04/13 Revised Version

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• Manufacturing Execution System
• 961637 ???

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What is MES?

• Manufacturing Execution Systems (MES)
  are IT systems that manage production in
  factories. The scope of such systems is somewhat
  imprecise, but typically includes
• Presentation of schedules to workcentres (often
  derived from ERP or Advanced Planning
  Scheduling systems)
• Collection of production information (time,
  quantity, quality,...)
• Analysis of production information (e.g. "How
  many units of this product did this workcentre
  produce last month?")
• Control of planned and unplanned maintenance
• Quality control
• Shipping / dispatch
• Product labelling
• Product traceability (particularly important in
  safety-critical applications, e.g. pharmaceuticals
  )
• MES typically do not encompass PE, i.e. the
  real-time control of machinery, but there may be
  an overlap.

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What is MES?
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Question

• What the MES can do for a business?
• Business Reasons to implement MES include
• Automate management of recipes (process
  manufacturers)
• Scheduling, (including the management of
  priorities)
• Production reporting
• Key Performance Indicator (KPI) tracking
• Event or exception management
• Product or materials tracking
• Intelligent decisions to influence production and
  cost management
• Measure and manage Overall Equipment
  Effectiveness (OEE)
• Ease management of resources, including inventory
  and personnel

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Before using MES
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After using MES
Supply Chain Management
ERP
Sales Service Management
MES Integrated Production Data Working with
Operation Management System, People and Practice
Product Process Engineering
DCS / OCS
Manual Process Control
Data Collection
Drivers, Motors, Relays
PLC / Soft Logic
Automation, Instrument , Equipment
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Question

• What are the MES available in the market?

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Shinewave

• Features
• Production Status Monitoring
• Resource Tracking
• Automatic Control 
• JIT Management 
• Open Data Base
• Benefits
• Real-time observation for the status of computers
  being testing 
• Real Time Data Processing
• Real Time Checking 
• Improved product quality
• No more manual inspection and recording
• Effectively decreased need for manpower
• Improved efficiency of production
• Paperless
• Reduced cost of quality assurance

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Shinewave

• Our Experiences- TATUNG CO. - ASUSTeK COMPUTER
  INC. - FOXCONN INDUSTRIAL GROUP - Delta
  Electronics Group - GIGA-BYTE TECHNOLOGY CO.,
  LTD. - Universal Scientific Industrial CO.,
  LTD. - COMPAL ELECTRONICS, INC - YAGEO
  CORPORATION - Accton Technology Corporation -
  DBTEL Incorporated - AMBIT Microsystems
  Corporation - Advantech Co., LTD. - ELITEGROUP
  COMPUTER SYSTEMS CO., LTD. - AMTRAN TECHNOLOGY
  CO., LTD. - Lite-On Technology Corporation CO.,
  LTD.

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Critical Manufacturing
Business and Productivity Framework
Analytics Framework
Presentation Framework
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Critical Manufacturing

• Next generation User Experience
• All graphic interaction is based on Microsoft
  Silverlight 3.0 web technology, providing User
  Experience beyond what these industries have
  seen.
• Rich advanced modeling for semiconductor and
  solar, for complex process, products, resource
  and material models, allows full monitoring and
  control of the production line, and fast
  introduction of new products and flows.
• A rich, fast modeling solution, with pre-built
  models for semiconductor frontend and backend,
  and solar wafering and cell manufacturing,
  enables incredibly fast deployments.

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Critical Manufacturing

• Manufacturing visibility anywhere
• All manufacturing data, reports, charts, etc.,
  both actual and historical, _at_ the distance of a
  click.
• Powerful configuration and extensibility
• Unique combination of Graphical User Interface
  extensibility, extension of existing or creation
  of new manufacturing objects and multi-level
  workflows.
• Step-by-step migration
• Based on the powerful Critical Manufacturing
  Foundation, allows step-by-step, low risk
  migration from existing legacy solutions

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Ares International Corporation
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Ares International Corporation
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Unicom System Eng. Corp.
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Data Systems Consultion Co.
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Data Systems Consultion Co.
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Question

• What are the advantages and disadvantages of MES?

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Benefit of MES

• Reduction to manufacturing cycle time
• ? Average reduction 35? Range of reduction
  10 - 80
• Reduces or eliminates data entry time
• ? Average reduction 36? Range of reduction 0
  - 90? Nearly half reported 50 or greater
  reduction
• Reduces Work in Progress (WIP)
• ? Average reduction 32? Range of reduction 0
  - 100

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Benefit of MES

• Reduces/eliminates paperwork between shifts
• ? Average reduction 67? Range of reduction 0
  - 200
• Improves product quality (reduces defects)
• ? Average reduction 22? Range of reduction 0
  - 65
• Eliminates lost paperwork/blueprints
• ? Average reduction 55? Range of reduction 0
  - 100? 62 reported reduction of 75 or greater

Sources by MESA International
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References
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• Sales and Marketing information System
• 961634 ???

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Question A-1What are the IS/IT available in the
market?

• SMS
• Components personnel, equipment and procedures
• Target Collection, sort out, analysis,
  assessment and distribution the suitable, timely
  and correct information to the Marketing
  decision-makers

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Question A-2What the IS/IT can do for a
business?

• MASINFO - Marketing and Sales Information System
• 1. Sales analysis
• 2. Site analyses
• 3. Direct response
• 4. Direct sales
• 5. Advertising
• 6. HRD
• 7. Routing
• 8. Distribution System

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The marketing information systems and its
subsystems
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Components

• Internal reporting systems  Information is
  usually categorised according to its nature so
  that there are, for example, financial,
  production, manpower, marketing, stockholding and
  logistical data
• Marketing research systems A proactive search
  for information, the enterprise which commissions
  these studies does so to solve a perceived
  marketing problem

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Components

• Marketing intelligence systems
• A marketing intelligence system is a set of
  procedures and data sources used by marketing
  managers to sift information from the environment
  that they can use in their decision making
• Marketing models Within the MIS there has to be
  the means of interpreting information in order to
  give direction to decision. 

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Question B What are the advantages and
disadvantages of each IS/IT?

• Advantages
• Quickly and intuitively see relationship between
  data which collected from market
• More efficiency to manage merchandise and market
  resources
• Make enterprise decision based on greater
  information from the market
• Spot new market opportunities or attracting more
  customers

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Disadvantages

• Pre-procedure too long
• Data from the market are complexity
• Cost is expensive to collect information

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Question CWho or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.

• Business
• 7-11 Convenience Stores
• Carrefour
• NOVA
• Gamania
• CHIMEI

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• Accounting Information System
• 961659 ???

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Q. What is AIS available in the market?

• An accounting information system (AIS) is the
  system of records a business keeps to maintain
  its accounting system. This includes the
  purchase, sales, and other financial processes of
  the business.

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• What is an AIS?
• 1.collect information of transactions
• 2.input/output data
• 3.manage and control the data
• 4.produce the correct financial information report

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Relationship between MIS AIS
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Q. What AIS can do for a business?

• The purpose of an AIS is to accumulate data and
  provide decision makers (investors, creditors,
  and managers) with information.
• While this was previously a paper-based process,
  most businesses now use accounting software. In
  an electronic financial accounting system, the
  steps in the accounting cycle are dependent upon
  the system itself.

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• functions for emplyees
• 1.financial accounting
• 2.accounting management
• 3.audit
• 4.accounting system experts

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Q. What is the advantages and disadvantages of
AIS?

• ADVANTAGES
• ? May complete several complex
  calculations and processes in a very short time.
• ? Rapidly found the information
  that is needed.

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• ADVANTAGES
• ? Accounting processes can be
  simplified.
• ? Can multi-functional displays a
  single accounting information.
• ? Handle or analyze the accounting
  information correctly.

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DISADVANTAGES

• ? the cost of developing a system
  can be very high.
• ? once the information was not
  correct or didnt update, the user will received
  a wrong or overdue information.

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• DISADVANTAGES
• ? the knowledge of distinct experts
  could different.
• ? the system is only a kind of assistants,
  it cant absolutely replace experts of human
  beings.

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Q. Who or what business is suitable for AIS?

• EXAMPLE 1.
• AIS of Overseas Compatriot Affairs
  Commission, R.O.C

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EXAMPLE 2. Sun-Young
information studio
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• EXAMPLE 3.
• PengHu County Government
• AIS of Official business
  budget

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• EXAMPLE 4.
• AIMS of Directorate-General of Budget,
• Accounting and Statistics, Executive Yuan

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• EXAMPLE 5.
• KGI uses the SunAccount System

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• Human Resource Information System
• 961647 ???

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Question A-1What are the IS/IT available in the
market?

• Human Resource Information System

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Human Resource Information System

• Based on the organization's human resources, the
  establishment of the system in order to acquire,
  store, operating, analysis and distribution of
  information .

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Question A-2What the IS/IT can do for a
business?

• Its convenient to manage the personnel
  information, salary information, insurance
  information, training information, assessment
  information ,and so on.

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Question A-2What the IS/IT can do for a
business?

• Automation to replace the paper work.
• Reduce the large number of routine operations and
  human error.
• Reduce the cost of human operation.
• Improve administrative efficiency.

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Question bWhat are the advantages and
disadvantages of each IS/IT?

• Advantages-
• For enterprise- Provides an analysis of human
  capital reporting, and policy recommendations.
• For officers- Provide the management support
  tools of selection of personnel.

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• Advantages-
• For employees- Provides career planning, learning
  development, and personnel operating the
  automation application and query service.
• For HR- Provide a cost-effective management
  analysis and implementation tools.

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• Disadvantages-
• Information security-
• It need to be strengthened to prevent the
  information changed by any person.
• The credibility of the supplier-
• Its important to look for reliable suppliers
  in order to avoid the possibility of employee
  information
• being stolen.

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Question CWho or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.
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The Supplier

• Galaxy Software Services
• 1. human resource management
• - employee organization
  
• - exchange promotion
• - salary and benefit
• - attendance management

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• Galaxy Software Services
• 2. human resource development
• - functional management
• - performance assessment
• - training management

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Finance and Insurance
Examples

• BANK OF TAIWAN
• BANK OF SHIN KONG
• CIGNA

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INFORMATION COMPANY

• Gamania
• ETEN

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• Knowledge Management System
• 961624 ???

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What is Knowledge Management?

• Activities which can enhance the knowledge
  assets.
• Combine individuals and groups of the
  organization.
• Manage the knowledge of organization
  systematically.

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Data resource http//www.dsc.com.tw/Product_Solut
ion/Product_ERPII_2/KMS/KMSStructure/tabid/666/Def
ault.aspx
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Question1What can KMS do for a business?

• The purpose of KMS
• Enhance whole knowledge by quantity and value.
• Apply the knowledge to upgrade technologies,
  products, and organizational performance to
  increase competitiveness.
• Promote knowledge within the organization to
  enhance the efficiency of the members of access
  to knowledge.
• Improve the knowledge of organization of
  individual and whole learning ability.

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Question2What are the KMS available in the
market?
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Question3What are the advantages and
disadvantages of KMS?

• Advantages
• Sharing of valuable organizational information
  throughout organizational structure.
• Reduce repetitive jobs which employees do.
• May reduce training time for new employees
• Retention of Intellectual Property after the
  employee leaves.

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• Disadvantages
• Lessen the ability of knowledge creative.
• Hard to systematize implicit knowledge.
• Lack of knowledge ameliorations in the
  organization

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Question4 Who or what business is suitable for
that KMS? List at least 5 examples with detail
explanations.

• China Steel Corporation
• China Steel focuses their operation on Web,
  Internet and integrated-organization portal site
• The core of knowledge base establishment.
• CSC Corporate University
• E-Learning platform establishment.

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China Steel Corporation
Data resourcehttp//www.ntut.edu.tw/ctm/ctm2001/
ctm/thesis/vm/05.pdf
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A-Sir

• Use the smartKMS system to make the announcement.
• Establish the forum website.
• Upload customer comments, and find the solution
  to prevent the same events.
• Search and integrate the market information.
• Using the E-Learning.

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7-11

• Integrate information of products and report to
  the head office.
• Survey the customer behavior.
• Estimate the Cycle Time of products.

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IBM(International Business Machine)

• Found the learning organization.
• Using the remote learning network by E-Learning.
• The establishment of physical and virtual
  community.
• IBM Online Technical Support.

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• Database Management System
• 961626 ???

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Question A What are the IS/IT available in the
market? What the IS/IT can do for a business?

• What is the Database Management System (DBMS)?
• Defining Database
• Constructing Database
• Manipulating Database

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Users
Database System

• Application Programs
• DBMS
• Database

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• Application Programs
• Application Development Tools
• DBMS
• Operating System
• Hardware

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Data Management
DBMS
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Functions of a Database Management System

• Data Integrity Management
• Integrity is related to the quality of data, it
  is maintained with the help of integrity
  constraints, DBMS provides several mechanisms to
  enforce integrity of the data.
• Entity Integrity
• The entity integrity is a constraint on
  primary key value. It states that any attribute
  of a primary key cannot contain null value.
  Entity integrity ensures that it should be easy
  to identify each entity in the database.
• Referential Integrity
• The referential integrity is a constraint on
  foreign key value. It states that if a foreign
  key exists in a relation, the foreign key value
  match the primary key value of some tuple in its
  parent relation. Otherwise the foreign key value
  must be completely null.

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• Security Management
• The DBMS can prevent unauthorized users from
  viewing or updating the database. Using
  passwords, users are allowed access to the entire
  database or a subset of it known as a
  "subschema." For example, in an employee
  database, some users may be able to view salaries
  while others may view only work history and
  medical data.
• Backup and Recover Management
• Recovery models for SQL Server
• Full recovery model
• Bulk-logged recovery model
• Simple recovery model

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• DBMS Language
• Data Definition Language DDL
• Goal Constructing Database Schema
• Data Manipulation Language DML
• ?CRUD? CREATE READ(SELECT)
• UPDATE DELETE

The name of few DBMS Software

• FOXPRO
• MS-ACCESS
• SQL Server
• My SQL
• ORACLE

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Question B What are the advantages and
disadvantages of each IS/IT?
Advantages of DBMS

• It represents complex relationships among
  different data items.
• Keeps a tight control on data redundancy.
• Enforces user defined rules to ensure the
  integrity of data in a table form.
• Maintains data dictionary for the storage of
  information pertaining to data fields and data
  manipulation.
• Ensures that data can be shared across all
  applications.
• Enforces data access authorization.
• Has an automatic intelligent backup and recovery
  procedure of data.
• Has different interfaces through which users can
  manipulate data.

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Disadvantages of DBMS

• DBMS subjects a business to a risk in the loss of
  critical data in its electronic format it can be
  more readily stolen without proper security
• The cost of a DBMS can be prohibitive for small
  enterprises as they struggle with cost
  justification for making the investment in the
  infrastructure
• Improper use of the DBMS can lead to incorrect
  decision making as people take for granted the
  data is accurate as presented.
• Data can be stolen by careless of the password
  security.
• Enterprise vulnerability may be higher.

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Question C Who or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.

• Polaris Software Lab
• Red Prairie
• Naturally Fresh
• Bwin
• American Power Conversion

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• SQL Server2008 of the use cases

Market Montage Solution Supports 200,000 Updates
per Second with SQL Server 2005
Event Management Firm Provides Software as a
Service using SQL Server 2008
Polaris Software Lab Triples Developer
Productivity with Microsoft
Testing Show SQL Server 2005 Exceeds Needs for
Global Warehouse Management
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When the meteor and the 1PB database collide
Credit Card Company Runs its Business with
17-Terabyte Mission Critical BI Solution
Global Online Gaming Company Deploying SQL Server
2008 to support 100 Terabytes
Siemens PLM Software Validated to Easily Support
5,000 Users with SQL Server 2008
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Lockheed Martin Unit Moves SAP from UNIX to
Windows, Cuts Technology Cost 41 Percent
American Power Conversion Runs Siebel on SQL
Server Saves 800,000 over Oracle
Service Provider Cuts Costs, Speeds Development,
and Simplifies Remote Access
Food Manufacturer Speeds Data Access, Saves
320,000, Enables Better Decisions
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• Supply Chain Management
• 961621???

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What are the SCM products available in the market?

• ADEXA Enterprise Global Planning System (EGPS)
• Oracle Oracle SCM
• SAP SAP SCM
• DigiChain intelligent Supply Chain Planning
  (iSCP)
• Inforeverest IET IET SCM

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CMC Supply Chain Management
(Internet)
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What is Supply Chain ?

• Include
• Procure. (raw materials)
• Transform. (intermediate and final goods)
• Deliver goods.
• Data collection ,data transmission ,storage and
  analysis

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What is Supply Chain ?
A system of organizations, people, technology,
activities, information and resources involved
in moving a product or service from supplier  to c
ustomer - Wikipedia
Wikipedia
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What is SCM? Whats it for?

• Supply Chain Management
• Integration of all activities within/between
  enterprises
• Minimize cost through precise calculation
• Produce and deliver goods in right time at right
  place for customers
• Cope with volatile market demand with the lowest
  inventories and cost

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What are the advantages of SCM?

• Decrease the cost
• Optimize the reaction time
• Making better customer experiences
• Gain competitive advantage
• Improve product competitive

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What are the disadvantages of SCM?

• Risk of information leak
• Hard to implement
• Resistance of inner employee
• (reluctant to change)
• Convince your suppliers
• Huge amount of errors in the beginning

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Who or what business is suitable for SCM?

• ADEXA Johnson Johnson
• Oracle Boeing
• SAP BMW Motoren 
• DigiChain Chimei Innolux Corporation
• Inforeverest IET an shoe factory

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What else?

• Paper Industry (low profit)

• Semiconductor Industry (volatile demand)

How about smaller company?

• Bakery

• Coffee shop

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• Customer Relationship Management
• 961627 ???

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Introduction

• Background
• Conventional businesses always focused on their
  sales ,but
• they ignored the significance of the customers.
  To improve
• this situation, CRM systems were developed to
  make a
• bridge between businesses and customers.
• Customer Relationship Management (CRM) Systems
• are broadly recognized, widely-implemented
  strategy for
• managing and nurturing a companys interactions
  with
• clients and sales prospects.

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CRMs Objectives

• Customer Acquisition
• Customer Retention
• Customer Loyalty
• Customer Profitability
• 
  reference by R.S. Swift(2000)

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Customer Classification

• a. Consumer
• - Buy the final products of personal or family
• b. Business to Business(B2B)
• - Buy enterprise production parts, equipment,
  materials, and
• sales to other customers after value added.
• c. Channel/Distributor
• - To Sale to customer's personal or business
  downstream after
• buying products, for instance, wholesalers,
  retailers, and the
• joining trader

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CRM cycle

• Acquire Retain
• Understand Differentiate
• Develop Customize
• Interact Deliver

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What are the CRMS available in the market?
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What are the CRMS can do for a business?

• Small business has always been about customer
  relationship .
• a. Higher customer satisfaction and
  loyalty
• -Increasing the satisfaction of those key
  customer groups will improve their loyalty,
  meaning you keep valuable customers for longer.
  That gives your business a much brighter future.
• b. Improved sales performance
• -CRM introduces processes and technologies that
  dramatically increase the productivity of your
  sales force, making their work easier and more
  rewarding and giving your company more control.
• c. Better access to customer
  information
• -Provides heightened access to a consolidated
  view of your customers without the need for
  lengthy and expensive data conditioning.

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Importance of CRM
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What are the advantages of CRMS?

• Increase Customer Lifecycle Value
• -To make profits, it is important to keep the
  customer longer and
• sell him more products during his lifecycle.
  Customer stay, if they
• are provided with value, quality service and
  continuity.
• Execution Control
• -Once the business strategy is put into
  motion, the management needs feedback and reports
  to judge how the business is performing. With
  control and a scientific way to identify and
  resolve issues.

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What are the advantages of CRMS?

• Customer Lifecycle Management
• -To keep the customers happy, you need to
  know them better. From contact to contract to
  customer service.
• Strategic Consistency
• -Because CRM offers business and technological
  alignment, it
• enables companies to achieve strategic company
  goals more effectively
• Business Intelligence
• -Due to the valuable business insights that CRM
  provides, it
• becomes easier to identify the bottlenecks, their
  causes and the
• remedial measures that need to be taken.

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What are the disadvantages of CRMS?

• Repetitive, menial work
• -Its hard work to populate a database and
  it doesnt help if you imagine the number of
  hours people have to type in the initial content
  of the database. Doing this menial task can take
  up from a few weeks to a good number of months,
  ouch.
• Too much information in CRM
• -Too much information in the CRM system,
  and it simply frustrates users to find the
  information that they want. too
• less information, no progress shall be made.
• Cost too much
• -CRMS require continuous maintenance,
  information updating, and system upgrading costly
  
• Difficult to integrate with other management
  information systems

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-Harvest Engine at Relationship Tactics
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Businesses for CRMS
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Businesses for CRMS
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Microsoft Dynamics CRM 4.0
MARKETING A clearer view of customers and more
informed marketing investments
SALES Get more leads and close more business
CUSTOMER SERVICE Provide more value to
customers
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Cooperation with Microsoft CRMS
(2010?3?23?,??) ????98?11???????Steve
Ballmer?????????????????,??????(SaaS)??????(PaaS)?
?????(IaaS)?????????
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• Executive Information System
• 961629 ???

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Question A What are the IS/IT available in the
market? What the IS/IT can do for a business?

• What is the Executive Information System (EIS)?
• Top managers need an IS that will analyze the
  data and present it in elegant manner so they can
  have quick and effective decisions.
• An Executive Information System (EIS) analyzes
  and presents information to executive decision
  makers in a useful, friendly, and customized
  format.

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EIS Characteristics

• Provides critical information
• Graphical displays
• Use of color
• Easy-to-use user interfaces
• Exception reporting
• Drill-down capabilities

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Interrelationships Among Systems
References Laudon, K. C., Laudon, J. P.,
Essentials of Management Information Systems
(8th Edition), Prentice Hall PTR, Upper Saddle
River, NJ, 2008.
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Executive Information System (EIS)
References Laudon, K. C., Laudon, J. P.,
Essentials of Management Information Systems
(8th Edition), Prentice Hall PTR, Upper Saddle
River, NJ, 2008.
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What the EIS can do for a business?

• An EIS supports decision-making needs of senior ex
  ecutives
• by providing easy access to both internal and 
• external information relevant to meeting the stra
  tegic goals of the organization.

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Executive Information System(EIS) in the market

• Data Systems Consulting Co., Ltd.
• V-Point EIS

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EIS Applications

• V-Point Marketing EIS

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EIS Applications(Cont.)

• V-Point Financial EIS

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Question B What are the advantages and
disadvantages of each IS/IT?

• Advantages of EIS
• Easy for upper-level executives to use
• Provides timely delivery of company summary
  information
• Information that is provided is better understood
• Improves to tracking information
• Offers efficiency to decision makers

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Question B What are the advantages and
disadvantages of each IS/IT?(Cont.)

• Disadvantages of EIS
• System dependent
• High implementation costs
• System may become slow, large, and hard to manage
• Need good internal processes for data management

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Question C Who or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.

• EIS of the use cases
• Buffalo Cooker
• Taiwan Pearl Musical Instrument
• Taiwan Paltac Corporation
• Heng Fu Industrial Co., Ltd.
• De Paree Silk Stockings
• Best Logistics Co., Ltd.
• ASLI Mechanical Co., Ltd.
• Danver Trading Co., Ltd.
• Tong Lee Industrial Co., Ltd.

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EIS in Buffalo Cooker
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EIS in Taiwan Pearl Musical Instrument
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EIS in Taiwan Paltac Corporation
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EIS in Heng Fu Industrial Co., Ltd.
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EIS in De Paree Silk Stockings
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EIS in Best Logistics Co., Ltd.
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EIS in ASLI Mechanical Co., Ltd.
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EIS in Danver Trading Co., Ltd.
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EIS in Tong Lee Industrial Co., Ltd.
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• Enterprise Resource Planning
• 961602 ???

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What are the IS/IT available in the market?

• Enterprise Resource Planning

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What is Enterprise resource planning ?

• Integrated computer-based system
• Using modular approach
• Managing internal and external resources
• A process-oriented sector operations integration
• Centralized database
• Utilizing a common computing platform

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What the IS/IT can do for a business?

• Consolidating all business operations into a
  uniform and enterprise wide system environment.
• Facilitating the flow of information between all
  business functions inside the boundaries of the
  organization.
• A process-oriented sector operations integration
  can help the enterprise operational data into
  business decision making can be more lively.

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What are the advantages of ERP?

• With ERP system, a large manufacturer itself with
  many software applications that can communicate
  or interface effectively with one another.
• ERP Systems centralize the data in one place.
• Emphasizing that the information based on
  consistency, timeliness and overall.

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What are the disadvantages of ERP?

• Customization of the ERP software is limited.
• It can be very expensive.
• ERPs are often seen as too rigid and too
  difficult to adapt to the specific workflow and
  business process of some companies.
• Once a system is established, switching costs are
  very high for any one of the partners.

144
Who or what business is suitable for that IS/IT?

• The following are some cases about businesses
  using ERP
• Case One Netronix Inc.
• Case Two Inventec Group.
• Case Three AU Optronics Corporation (AUO)
• Case Four Pacifica
• Case Five KYMYO Industries Corporation

145

• Business Process Management
• 961630 ???

146
What is BPM system?

• BPM Software is a process automation tool. It
  helps you map out your everyday processes to
  identify and eliminate bottlenecks, control your
  companys costs, make your day-to-day processes
  as efficient as possible, and ensure the
  effectiveness of the people involved in your
  processes.
• Ex Ultimus Adaptive BPM Software Suite is based
  on four basic methodologies
• Modeling Map out your process and measure the
  time and cost needed to execute your process
• Automating - Evolve your process from a manual
  process to an electronic process where data is
  collected in web forms and easily transferred
  to/from your existing third-party applications
• Managing Gain insight into your processes, the
  business data in those processes, and the
  effectiveness of the process participants
• Optimization Learn how to make your day-to-day
  business process more efficient, more cost-wise,
  and control data entry and application errors

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Suppliers

• Oracle (Oracle BPM 10g R3)
• IBM
• Data Systems (EasyFlow GP 2.5 )
• ULTIMUS
• AboveE (Power Process Suite BPM)
• CHING HANG
• Appian?BEA Systems?Cordys?EMC (ProActivity)?Global
  360?HandySoft?IDS Scheer?Lombardi
  Software?Metastorm?Pegasystems?Savvion?Tibco
  Software..

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What the BPM system can do for a business?

• A system can provide users analysis of work
  process , check and collect business information.
  
• It has automation of business process, management
  of module, connection of systems information, and
  integrate ERP or CRM systems .
• It continue improving work process and making it
  better.
• Users successfully use this system can examine
  workflow, support new business requirement, and
  supervise all planning.

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BPM Advantages

• Increased customer retention and production
  ability
• Reduced process time of authorization
• Improved management efficiently
• Reuse and create new IT assets
• Greater personal productivity and satisfaction of
  user interface

150
BPM Disadvantages

• Can not violate the basic process of ERP module
• Can not involve all check rules of ERP

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Who or what business is suitable for that IS/IT?
List at least 5 examples (or businesses) with
detail explanations.

• Motorola
• Clientron Corp.
• WT MICROELECTRONICS
• Avc
• THE SHANGHAI COMMERCIAL SAVINGS BANK.LTD
• Eastech Electronics(Taiwan) Inc.

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Motorola http//www.motorola.com/tw/
153
Clientron Corp. http//www.avc.com.tw/
154
WT MICROELECTRONICShttp//www.clientron.com/ThinC
lient/ch/about_mh.asp
155
AVC http//www.wtmec.com/TC/index.htm
156
THE SHANGHAI COMMERCIAL
SAVINGS BANK.LTDhttp//www.scsb.com.tw/
157
Eastech Electronics(Taiwan) Inc.http//www.eastec
h.com.tw/chinese/index.htm
158
References

• http//www.ultimus.com/bpms/
• http//news.networkmagazine.com.tw/software-applic
  ation/2008/12/03/4973/
• http//www.ithome.com.tw/001/0831/index4.htm
• http//www.ithome.com.tw/001/0831/index5.htm
• Other
• http//www.abovee.com/Solution1.htm

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The End