Interview Techniques - PowerPoint PPT Presentation

presentation player overlay
1 / 27
About This Presentation
Transcript and Presenter's Notes

Title: Interview Techniques


1
Interview Techniques
  • J. Randall McNeill
  • Deputy Director
  • Alabama Securities Commission

2
What Is An Interview?
  • Face to face
  • Purpose driven series of questions to obtain
    relevant information. It is NOT a conversation.

3
Why Face To Face?
  • Enables you to listen and observe
  • Focuses on relevant conduct

4
HAVE A PLAN!!!
  • If you do not have a plan then you are wasting
    everyones time!
  • Reflects poorly upon you and your agency

5
Preparation Rather Than Tricks
6
Preparation Limits Surprises
7
Poor Planning Will Trump Intelligence Every Time
8
Planning Questions To Consider
  • What is the purpose of the interview?
  • Who should be interviewed?
  • What questions should be asked to reach the
    purpose of the interview?
  • In what order should they be asked?

9
Planning Questions To Consider
  • Where should the interview take place?
  • What is the attitude of the person being
    interviewed? Friendly? Hostile? Neutral?
  • Does the witness have any infirmities that could
    hamper the interview?
  • How can the witness be made more comfortable so
    that he/she will cooperate?

10
What Is Relevant?
  • Obtain information that establishes or refutes
    the issue under investigation
  • Obtain all information and documents relative to
    the investigation
  • Questions should elicit specific details of
    financial transactions and the movement of money

11
Who Should Be Interviewed?
  • The witness should be someone who can explain the
    flow of the money and/or the workings of the
    office
  • If possible, work from the outside to the middle

12
Methods Of Questioning
  • Chronological/Time Line approach
  • Questioning according to documents
  • Specific transactions or events (narrower in
    scope)

13
Two Heads Are Better Than One
  • Have two examiners to conduct the interview one
    to ask questions (senior) and one to take notes

14
Introduction Phase
  • Show identification/business card
  • Provide request list (if this is the initial
    interview)
  • Explain the purpose of the interview

15
(No Transcript)
16
The Body
  • Design your questions to get as much information
    from the witness
  • Ask clear, open-ended questions
  • Do not ask questions that elicit an opinion
  • Control the interview. If an attorney is present
    do not let him/her answer the questions.
  • Do not interview more than one witness at a time
  • Stay calm

17
(No Transcript)
18
Advantages Of Staying Calm
19
Clarity Make Sure That You Are Talking The Same
Subject
20
Concluding The Interview
  • Three catch-all questions Is there anything
    that I forgot to ask you? Is there anyone else
    that I should speak with? Is there anything
    that you would like to add?
  • Thank him/her

21
Recording The Interview
  • It is necessary to prepare a permanent record of
    each interview for future reference and use.
  • The complexity and importance of an interview
    determines the best method to record it.
  • However if it is recorded, it must be accurate
    and complete.

22
Methods To Record
  • Informal notes These are not a method to record
    an interview and should only be used as a way to
    refresh your recollection when you are
    memorializing the statement.
  • Memorandum of Interview
  • Written questions and answers
  • Affidavit
  • Tape and transcript

23
Kinesic Interviewing
  • Sigmund Freud said, He that have eyes to see and
    ears to hear may convince himself that no mortal
    can keep a secret. If his lips are silent, he
    chatters with the fingertips betrayal oozes out
    of him from every pore.

24
The Eyes Are The Window To The Soul
25
Verbal Cues
  • Change in pitch
  • Change in speed
  • Verbal skippers, stammering, stuttering
  • Anger
  • Depression
  • Overbuild denial statements, such as To tell you
    the truth
  • Stalling tactics, such as repeating the question
  • Religious statements, such as Honest to God!

26
Non-verbal Cues
  • Sweating
  • Blinking increases when the interviewer is in
    rapid thought process slower means evaluation
    process no blinking means that the person is
    involved in a mental conversation
  • Eye movement
  • Lips, such as biting or squeezing
  • Open versus closed positioning

27
Follow These Steps And The Interview Will Be Easy
Write a Comment
User Comments (0)
About PowerShow.com