AQIP 101 Stuart E. Frew MS, RT (R)

1
AQIP 101 Stuart E. Frew MS, RT (R)
- Who - When - What - Where -Why
2
AQIP 101

• Lets start at the top of the pyramid
• The Higher Learning Commission (HLC) is an
  independent corporation and one of two commission
  members of the North Central Association of
  Colleges and Schools (NCA), which is one of six
  regional institutional accreditors in the United
  States. The Higher Learning Commission accredits
  degree-granting post-secondary educational
  institutions in the North Central region.

3
AQIP 101

• The Higher Learning Commission (HLC)
• Colleges and universities are affiliated with the
  Commission in one of two ways by gaining and
  maintaining accredited status or by gaining
  candidate status. Currently, more than 1,000
  institutions are affiliated with the Commission.

4
AQIP 101

• The Higher Learning Commission (HLC)
• Maintaining accredited status
• The Commission provides two programs for
  maintaining accredited status the Program to
  Evaluate and Advance Quality (PEAQ) and the
  Academic Quality Improvement Program (AQIP). The
  Commission is developing a new model called
  Pathways.

5
AQIP 101

• Academic Quality Improvement Program (AQIP)
• The Academic Quality Improvement Program (AQIP)
  provides an alternative evaluation process for
  institutions already accredited by the
  Commission. AQIP is structured around quality
  improvement principles and processes and involves
  a structured set of goal-setting, networking, and
  accountability activities.

6
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Launched in July 1999 with a generous grant from
  the Pew Charitable Trusts, the Commission's
  Academic Quality Improvement Program infuses the
  principles and benefits of continuous improvement
  into the culture of colleges and universities by
  providing an alternative process through which an
  already-accredited institution can maintain its
  accreditation.
• An institution in AQIP demonstrates how it meets
  accreditation standards and expectations through
  a sequence of events that align with the ongoing
  activities of an institution striving to improve
  its performance.

7
AQIP 101

• Academic Quality Improvement Program (AQIP)
• The Academic Quality Improvement Program (AQIP)
  provides an alternative evaluation process for
  organizations already accredited by the
  Commission. AQIP is structured around quality
  improvement principles and processes and involves
  a structured set of goal-setting, networking, and
  accountability activities. AQIP uses direct,
  cost-effective processes including AQIPs
  Strategy Forums, Systems Appraisals, and various
  other services.

8
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Institutional Experience with AQIP
• AQIP institutions provide reflections on what
  they have learned from their AQIP experience.

9
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• AQIPs Principles of High Performance
  Organizations describe the characteristics
  participating colleges and universities strive to
  embed within their culture. Research and
  experience indicate that these principlesFocus,
  Involvement, Leadership, Learning, People,
  Collaboration, Agility, Foresight, Information,
  and Integritypermeate organizations that have
  achieved a systematic approach to continuous
  quality improvement.

10
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• Lets get back to the basics!
• Quality Assurance
• Quality Control
• Quality Management
• Information Analysis

11
AQIP 101

• Quality Assurance
• An all-encompassing management program used to
  ensure excellence through the systematic
  collection and evaluation of data.

12
AQIP 101

• Quality Assurance
• Deals with human factors that lead to variations
  in quality improvement !!!!!!!!!!
• Primary objective is enhancement of customer
  satisfaction.
• Internal and External

13
AQIP 101

• Quality Assurance Program
• Four activities of a QA program.
• 1. Monitoring
• 2. Trouble shooting problems as they arise
• 3. Keeping records on the operation of the
  program
• 4. Analyzing Information

14
AQIP 101

• Quality Assurance Program
• Fundamental goals of a QA program.
• Decrease waste
• Lowered costs
• Improved quality
• Increased consistency
• Improved efficiency

15
AQIP 101

• Quality Assurance Program
• Areas considered in a QA program.
• Equipment
• People
• Customers

16
AQIP 101

• Quality Assurance Program
• Typical actions used to eliminate problems found
  by a QA Program include
• Management techniques
• Dept. Policies Procedures
• Technical effectiveness efficiency
• In-service education
• Timeliness of reports
• Equipment or facility changes
• Staff changes

17
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• Lets get back to the basics!
• Quality Assurance
• Quality Control
• Quality Management
• Information Analysis

18
AQIP 101

• Quality Control
• Part of the QM program that deals with techniques
  used in monitoring and maintenance of the
  technical elements of a systems that affect
  quality.
• QC is a part of the QM program that deals with
  processes, instrumentation and equipment!!!!!!!!

19
AQIP 101

• Quality Control
• Ex.) Three levels of QC testing in X-Ray
• Level I Noninvasive and Simple - Performed by
  properly trained radiographers. Ex.) wire mesh
  test spinning top test
• Level II Noninvasive and Complex - Performed by
  properly trained radiographers. Ex.) special test
  tools meters
• Level III Invasive and Complex Performed by
  physicists and radiological engineers. Ex.) new
  equipment testing

20
AQIP 101

• Quality Control
• How about you. Fill in the blanks?
• Level I Noninvasive and Simple - Performed by
  properly trained __________. Ex.) _____________
• Level II Noninvasive and Complex - Performed by
  properly trained __________. Ex.) _____________
• Level III Invasive and Complex Performed by
  ___________. Ex.) ____________

21
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• Lets get back to the basics!
• Quality Assurance
• Quality Control
• Quality Management
• Information Analysis

22
AQIP 101

• Quality Management / Continuous Quality
  Improvement / AQIP
• Continually improves quality by focusing on
  improving the system or process in which
  individual workers function rather than the
  individuals themselves.
• For these processes to improve, it is essential
  to focus on the organization as a whole, rather
  than on individual departments.
• Promotes the need for objective data to analyze
  and improve processes.
• Management needs to promote this atmosphere,
  effectively allocate resources needed for
  improvement, treat employees as assets and not
  expenses and work together towards a shared goal.

23
AQIP 101

• Quality Management Program
• A Quality Management Program is the merging of a
  Quality Assurance Program with a Quality Control
  Program!!!!!!!!!!!!!!
• QA QC QM
• QA QC AQIP

24
AQIP 101

• Quality Management
• Four main components of a QM Program
• Equipment QC
• Evaluation of equipment
• Administrative responsibility
• Establishment of different processes to
  accomplish specific required tasks. Ex.) Dept.
  Procedure manuals
• Risk Management
• Ability to identify and minimize risks to workers
  and visitors.
• Safety
• OSHA

25
AQIP 101

• Quality Management
• Ways savings are created by changes made to QM
  programs over the past 25
• Less equipment downtime
• Digital technology
• Increased department efficiency
• Increased employee effectiveness
• Higher customer satisfaction

26
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• Lets get back to the basics!
• Quality Assurance
• Quality Control
• Quality Management
• Information Analysis

27
AQIP 101

• Information Analysis
• A considerable amount of data must be collected
  and analyzed for various components of a QM
  program to be implemented.
• A basic knowledge of terminology and data
  presentation tools that are used in statistical
  analysis is necessary by employees to assist the
  implementation of a QM program.

28
AQIP 101

• Basic Terminology
• Population
• Comprises the entire set or group of items being
  measured.
• Sample
• The number of items actually measured from a
  population
• Reliability
• refers to the consistency of repeated
  measurements of the same thing or the
  reproducibility of a result.
• Accuracy
• The ability to measure what is purported to be
  measured.

• Range
• Standard Deviation
• Variance
• Validity

• Frequency
• Mean
• Median
• Mode
• Bias

29
AQIP 101

• Information Analysis Tools
• Flowchart
• A pictorial representation of the individual
  steps that can be contained in a process.

30
AQIP 101

• Cause and Effect Diagram
• Used to demonstrate graphically the cause and
  effects of different variables or conditions on a
  key quality characteristics and thereby potential
  areas of improvement.

31
AQIP 101

• Histogram
• A data display tool in the form of a bar graph
  that often plots the most frequent occurrence of
  a quantity in the center

32
AQIP 101

• Pareto Chart
• Causal analysis tool. A variation of the
  histogram, which prioritizes the most frequent
  problems at the far left and the other problems
  in decreasing order to the right.

33
AQIP 101

• Scatter Plot
• Traditional two-axis graph, with several data
  points that have been plotted throughout.
  Determines if a relationship exists between two
  different variables in a process. Once the data
  points are plotted the scatter plot is then
  examined to see if these points are scattered in
  any particular pattern.

34
AQIP 101

• Trend Chart
• Pictorially demonstrates whether key indicators
  are moving up or down over a given amount of time.

35
AQIP 101

• Control Chart
• Modification of the trend chart, in which
  statistically determined upper and lower control
  limits are placed with a central line that
  indicates an accepted norm.

36
AQIP 101

• Process Equipment QC
• By understanding and utilizing all of the
  terminology and information analysis tools, we
  can properly execute the Process Equipment QC
  component of a QM program.

37
AQIP 101

• QA QC QM
• QA QC AQIP
• Merging these entities in a quality management
  program requires certain administrative
  procedures to be implemented by many people.

38
AQIP 101

• Threshold of Acceptability
• Includes levels of accuracy, sensitivity and
  specific of outcome. This is a pre-established
  level of performance applied to a specific
  indicator.
• Communication Network
• Proper communication among all members of a
  department is essential for successful QM
  program.
• Customer Comfort
• Customer comfort, convenience and privacy should
  be provided within reasonable limits in
  departments.

39
AQIP 101

• Academic Quality Improvement Program (AQIP)
• Exploring AQIP and Quality Improvement
• Lets get back to the basics!
• Quality Assurance
• Quality Control
• Quality Management
• Information Analysis

40
AQIP 101

• What does all of this mean?????
• We now know what AQIP is
• A program used by the HLC to maintain accredited
  status.
• A Quality Management Program that is structured
  around quality improvement principles and
  processes and involves a structured set of
  goal-setting, networking, and accountability
  activities.

41
AQIP 101

• What does all of this mean?????
• We now know some of the basics of a QM program
• Quality Assurance
• An all-encompassing management program used to
  ensure excellence through the systematic
  collection and evaluation of data.
• Deals with Human Factors.
• Ex.) Leadership Academy, Convocation, 6 Sigma,
  Strategy Forum.
• Ex.) Improvement Teams, Hot Teams.

42
AQIP 101

• What does all of this mean?????
• We now know some of the basics of a QM program
• Quality Control
• Part of the QM program that deals with techniques
  used in monitoring and maintenance of the
  technical elements of a systems that affect
  quality.
• QC is a part of the QM program that deals with
  processes, instrumentation and equipment!!!!!!!!
• Ex.) The Memory Jogger (Will be available
  online?)
• Ex.) Strategy Forum Book of Continuous Quality
  Improvement Exercises. (Will be available
  online?)

43
AQIP 101

• What does all of this mean?????
• We now know some of the basics of a QM program
• Quality Management / Continuous Quality
  Improvement / AQIP
• Continually improves quality by focusing on
  improving the system or process in which
  individual workers function rather than the
  individuals themselves.
• Promotes a quality focused atmosphere,
  effectively allocates resources needed for
  improvement, treat employees as assets and not
  expenses, and work together towards a shared
  goal.
• Ex.) AQIP Oversight and Administration

44
AQIP 101

• What does all of this mean?????
• How does this all fit into AQIP and SFCC
• We as a college are now and will continue to
  utilize these quality improvement measures.
• Understanding the basics will help us a college
  community develop a culture of continuous quality
  improvement.
• Over the next year, SFCC will be updating and
  educating the college community on all aspects of
  AQIP so to improve the quality of our services
  here at SFCC.

45
AQIP 101

• Thank You