Teamwork

1
Teamwork Leadership

• Chapter 14

2
Chapter Objectives

• After completing this chapter, you should be able
  to
• Explain how teamwork benefits both team members
  businesses
• Describe the procedures necessary for organizing
  and maintaining an effective team
• Define total quality management (TQM) and explain
  its effect on workers
• Discuss characteristics of effective leaders and
  supervisors
• Describe procedures for running meetings

3
Teamwork in Business

• Some teams are supervised by managers while
  others are self-directed
• Why businesses encourage teamwork
• Tend to be more productive than working alone
• Improved quality customer service
• Increased employee morale
• Fewer layers of management
• How individual workers benefit
• Greater job satisfaction
• Improved self-esteem
• Better communication

4
Types of teams

• Functional
• Group of people from one department working
  together
• Cross-functional
• Group of people from two or more departments
• What is one advantage of a cross-functional team?
• Team Planning
• Setting goals
• Short-term
• Medium-term
• Long-term

5
Assigning roles duties

• Facilitator
• Leader who coordinates the tasks so that the team
  works efficiently
• Often appointed for self-directed teams
• When assigning roles, match tasks to abilities

6
Potential obstacles

• Unclear goals
• Misunderstandings about how much authority the
  team has
• Confusion about how to assess the performance of
  individuals
• Competitiveness among team members
• Resentment at a lack of individual recognition
• Reduced effort by individuals on teamespecially
  as team size increases

7
Being an Effective Team Member

• Make teams goals top priority
• Listen actively during meetings offer
  suggestions. Continue to communicate outside
  meetings
• Follow up on what youve been assigned to do
• Work to resolve conflicts among team members
• Try to inspire other employees to get involved
• How can asking answering questions help a team
  succeed?

8
Total Quality Management (TQM)

• Theory of management that seeks to continually
  improve product quality customer satisfaction
• Quality comes first at every stage of the
  business process
• Every worker is challenged to find ways to
  improve product quality
• Goal maximize customer satisfaction

9
TQM A Chain Reaction

• When a company improves quality
• Costs decrease. Why?
• Less rework
• Fewer mistakes to correct
• Fewery delays
• Better use of machine time, materials,
  personnel
• Productivity improves, resulting in
• A greater share of the market. Why?
• Higher-quality goods or services
• Lower price to customer
• Company stays in business
• Company can provide more jobs

10
Leadership styles

• Directing
• Giving others specific instructions and closely
  supervising tasks
• Coaching
• Closely supervising but also explaining decisions
  and asking for suggestions
• Supporting
• Sharing decision-making responsibility and
  encouraging independent completion of tasks
• Delegating
• Turning over responsibility for decision making
  completion of tasks
• See Figure 14.3 on page 286Leadership Qualities

11
Leading a meeting

• Leaders tend to run meetings
• To keep them running smoothly, many companies
  follow a formal process
• Parliamentary procedure Keeps meetings running
  orderly
• Agenda List of topics drawn up before meeting
• Minutes Written summary of last meeting
• Unfinished business Topics from last mtg that
  need more discussion

12
Some tips for supervisors

• Provide enough training
• Give clear direction
• Know when to intervene
• Dont be afraid to admit mistakes
• Be consistent in what you say do

13
Tips (cont.)

• Treat workers fairly equally
• Be firm when necessary
• Recognize effort initiative
• Congratulate in public reprimand in private
• Make sure workers understand what you expect from
  them