Larry Coles (ED), Gregory Ford (IRS), and Tracey Martin (IRS)| Dec. 2013 - PowerPoint PPT Presentation

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Larry Coles (ED), Gregory Ford (IRS), and Tracey Martin (IRS)| Dec. 2013


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Title: Larry Coles (ED), Gregory Ford (IRS), and Tracey Martin (IRS)| Dec. 2013

Consumer Information FSA IRS Expand
Session 35
  • Larry Coles (ED), Gregory Ford (IRS), and Tracey
    Martin (IRS) Dec. 2013
  • U.S. Department of Education Internal Revenue
  • 2013 FSA Training Conference for Financial Aid

Introductions and Topics Covered
  • Larry Coles, Department of Education
  • Gregory Ford, Internal Revenue Service
  • Share information on the innovative partnerships
    between the IRS and Department of Education and
    how this impacts Financial Aid Administrators and
    students and parents
  • Tax Credits and Deductions (Session 34)
  • Free Tax Return Preparation Options
  • Data Retrieval Tool and Tax Transcripts
  • Tracey Martin, Internal Revenue Service
  • Share information on the technological
    partnerships between the IRS and Department of
  • IRS Data Retrieval Tool (DRT)
  • IRS Transcripts
  • 2014 Transcript Service Approach

Who are we? What do we do?
  • Department of Education
  • Federal Student Aid
  • Customer Experience (CE)
  • Policy Liaison Implementation (PLI)
  • Internal Revenue Service
  • Business Modernization Office
  • Communication Liaison
  • Stakeholder Partnership, Education
    Communication (SPEC)

Federal Student Aid (FSA)
  • Educate Students and Parents about the Financial
    Aid Process
  • Process FAFSA
  • Provide Title IV Funding to Schools
  • Enforce compliance of Title IV Rules and
  • Service Loans and Secure Payments for Defaults
  • Operate Information Technology Systems and Tools
    to Manage the Federal Student Aid Process

FSA Customer Experience (CE)
  • Focus/Charge of CE
  • Identify, Measure, Report Customer Satisfaction
    with FSA Services and Presentations
  • Understand Customer Perceptions
  • Identify Ways to Improve
  • Be the Voice of the Customer
  • Ensure that Needs and Expectations Are Met

Policy Liaison and Implementation
  • Focus/Charge of Policy Liaison
  • The Policy Liaison and Implementation Staff serve
    as the principal advisors to the Chief Operating
    Officer (COO) on all FSA program policy issues
    and facilitates, FSAs involvement in the
    development, implementation and dissemination of
    FSA program policy

  • SPECs charged as the Outreach Education
    Function of the IRS. Mission
  • Help taxpayers satisfy their tax responsibilities
  • Build and maintain partnerships with key
  • Create and share value by informing, educating,
    and communicating with our shared customers

Communication and Liaison
  • The IRS and the Department of Education are
    working together to improve our strategy for
    reaching parents and students to inform them
    about the benefits and filing requirements for
    education credits and tuition deductions
  • A work group was formed with representatives from
    the IRS, Department of Education, the National
    Association of College and University Business
    Officers, and the National Association for
    College Admission Counseling to enhance our
    communication and outreach strategy

Why join forces?
  • The FSA SPEC partnership focuses on expanding
    current options and seeking new avenues to
    provide individuals in communities with
    information, assistance, and access to relevant
    IRS and Federal Student Aid services by
  • Providing needed services to shared underserved
  • Educating students and families on the process of
    obtaining financial aid
  • Increasing community involvement to provide free
    tax services and FAFSA assistance
  • Expanding and sharing external partnerships to
    get the word out!
  • Sharing information about tax credits and
    deductions with EDs external partners

Results and Opportunities
  • Results
  • In February 2013, over 5.3 million emails were
    sent to FAFSA filers informing them of IRS tax
    return preparation services
  • Opportunities
  • Educate IRS VITA partners about the FAFSA
    application and IRS Data Retrieval Tool
  • Streamline the financial aid application process
    through cross agency collaboration
  • Develop new products and services to support
    joint efforts
  • Expand IRS VITA sites and offer joint services

IRS Education Credits Deductions
  • Tax credits and deductions can help parents and
    students with their higher education expenses
  • A tax credit reduces the amount of income tax
    someone may have to pay on a dollar-for-dollar
    basis for qualified education expenses
  • The American Opportunity Tax Credit
  • The Lifetime Learning Credit
  • A deduction reduces the amount of income that is
    subject to tax, which generally reduces the
    amount of tax someone may have to pay
  • The tuition and fees deduction

IRS Volunteer Programs (VITA)
  • Volunteer Income Tax Assistance (VITA)
  • Self Preparation Program
  • Fusion
  • Stand Alone
  • Remote
  • Virtual VITA/TCE

Free Filing Options
  • Free File
  • http//
  • My Free Taxes http//
  • VITA Locator http//

Whats in it for you and your students?
  • Online Federal Tax Return completion
  • Financial Aid Administrators/Staff can learn and
    share a valuable life skill (tax preparation)
  • Students/parents prepare their own tax returns
  • Volunteer opportunities for you and your students
    to give back to the local community
  • Free tax assistance on college campuses and in
    the community
  • IRS free educational websites Link-N-Learn and
    Understanding Taxes

What can we do to help you?
  • Promote FSA and IRS free tax services to targeted
    audience through social media messaging
  • Provide partner toll free support for tax return
  • Provide free tax preparation software
  • Provide free Interactive Tax Law Assistance on

Partnering to Streamline the Application Process
  • Developing and expanding services to support
    joint FSA and IRS efforts
  • IRS Data in an instant
  • IRS Data Retrieval Tool (DRT)
  • New IRS Transcript Service

IRS Data Retrieval Tool
  • Embedded link within FAFSA on the Web
  • Applicants must successfully authenticate using
    information from the filed tax return
  • Tax return data is available only after the
    return has posted to the IRS system
  • Retrieves specific tax return data from an
    originally filed tax return and displays data on
    applicants browser
  • Upon request, transfers the displayed data
    directly in response to specific questions on the
  • IRS Transcript usually not required if data is
    successfully transferred and not modified by
  • 2014 changes include Language toggle link,
    display of filing status and per computer values

IRS Transcripts
  • Tax Return transcripts
  • - Anyone who filed a tax return, including first
    time filers
  • Tax Account transcripts
  • Anyone who filed a tax return/amended return,
    including first time filers
  • Record of Account
  • Anyone who filed a tax return/amended tax return,
    including first time filers
  • Verification of Non-filing
  • Non-filer letter not a transcript
  • Information Returns Transcripts (W-2, 1099, 1098,
  • Anyone who has income that was reported to the
  • Tax Return Database View (TRDBV)
  • Taxpayer who filed an original tax return and can
    not get a normal transcript through other methods
    because of duplicate tax return posting

IRS Transcripts
  • Basic information from tax return
  • Line by line presentation of tax return

IRS Transcripts Availability
  • Electronically filed Tax Returns
  • 0 balance/refund returns Generally available
    2-3 weeks after the return has been accepted by
  • Balance due/partial pay returns Generally
    available by end of June or 3-4 weeks after the
    IRS receives the full/final payment
  • Paper Tax Returns
  • 0 balance/refund returns Generally available
    8-11 weeks after the IRS receives the return
  • Balance due/partial pay returns Generally
    available by end of July
  • Amended Returns
  • Must be filed as a paper return
  • Generally available 12 weeks after the IRS
    receives the amended return
  • ID Theft Cases
  • Must be filed as a paper return
  • Generally available 8-11 weeks after the IRS
    receives the duplicate return

IRS Transcripts Get Transcript
  • Get Transcript is a new IRS online service that
    will provide an electronic PDF version of
    official IRS Transcripts, launching early in the
    filing season 2014
  • Key features
  • For individual filers
  • Delivers all available Transcript types and/or
    Letters of Non-Filing
  • Accessible after taxpayers authenticate
  • Provides immediate display of transcript via PDF
    file users can view, print, and save the file
  • Get Transcript is IRSs preferred Transcript
    delivery channel

Get Transcript
  • Step 1 (Optional) Choose reason for requesting
    transcript. Receive suggestion
  • Step 2 Access available Transcripts and/or
    Letters of Non-Filing, organized by type

Other IRS Transcript Options
  • Transcript Toll free telephone line
  • Self service 5-10 calendar day delivery to the
    address on file
  • 1-800-908-9946
  • IRS2Go
  • Self service mobile app 5-10 calendar day
    delivery to the address on file
  • Available for Android and iOS (Apple) mobile
  • Order a Transcript
  • Self service web app 5-10 calendar day delivery
    to the address on file
  • http//
  • Form 4506-T
  • Manual process up to 10 business days to process
    request and send transcript to the specified
  • Third party address identified on Line 5 must be
    very specific

2014 Service Approach
  • Individuals will be directed to the Get
    Transcript application for transcript requests
  • IRS will provide transcripts via live assistance
    only in rare circumstances
  • This new automated, self service tool will give
    taxpayers immediate access to their tax records.
    There is no phone call or visit required
  • IRS employees can focus on more complex taxpayer
    account issues that require person to person
  • Existing mobile, web, and phone applications will
    also be available as well as Form 4506-T

Additional Information
  • Contact
  • E-mail the IRS at
  • Visit or

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