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Angus Work Order System Customer Guide


Angus Work Order System Customer Guide You may log into the Angus work order system by clicking on the link from your building s website OR by visiting http://www ... – PowerPoint PPT presentation

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Title: Angus Work Order System Customer Guide

Angus Work Order SystemCustomer Guide
You may log into the Angus work order system by
clicking on the link from your buildings website
OR by visiting http//
Once you arrive at this screen, please enter your
Login Name and Password to begin. Note If you
forget your password click on the underlined
words Click Here to request it via e-mail or call
your management office directly.
This is the Service Requests screen. It is the
default screen you will see when you log into the
Angus work order system.
You may quickly view work order requests and
their status. To change the view, you may select
from the following options by using the drop down
boxes shown here and then clicking Search.
To sort the data by request number, date
submitted, status, etc, please click on the
corresponding column header.
To place a work order, click on New
Request. (From the My Profile screen, click on
Service Requests to return to the main page.)
This is the New Requests screen.
The Property, Building, Floor Suite, Priority,
and Date Required fields should default for you.
Please use drop down boxes to change these fields
only when applicable.
You must select the Request Type and enter
Details. To send the work order, click on
Submit. NOTE By selecting the proper Request
Type you will help ensure the appropriate team
member is dispatched to address your service
In the event of an emergency, DO NOT use the work
order system. Please call the management office
This is the Reservations screen.
To make a new reservation, please click here.
NOTE Viewing and sorting reservations works
exactly the same way as viewing and sorting
service requests.
Enter the date, time, and duration of the booking.
Select the building where the room is located
from the drop-down menu.
Select the resource (room) type and the actual
resource (room) from the drop-down menus.
Click Continue.
Enter any notes that may be needed (example
catering being delivered at a certain time).
Click on Reserve to submit the booking.
NOTE Once the booking has been approved by your
Property Manager, you will receive an email
To view or cancel a reservation, click on the
reservation number.
Click on Cancel Reservation to cancel the
Tenant Managers have access to an Administration
section. This allows the Tenant Manager to give
system access to employees (Colleagues).
To give an employee access, click on New
Fill in the General Information for the employee
you would like to add. If your company occupies
multiple floors or suites, you may designate a
specific floor or suite for the employee to place
requests for.
Enter the employees Username and Password (if
they already have access to the After-Hours Air
System it is a good idea to use the same login
information). Under Permissions, check Active and
Can Request Service to enable their account.
If you would like the employee to receive an
email with their username and password, check the
box. To submit the information, click Save.
To view the employees with access to the system,
click on My Colleagues.
To view work orders requested by employees, click
on Service Requests and then All Requests.
Requests can be searched for by Colleague,
Submitted, Request Type, and Status.
To change your profile, please click here.
This is the My Profile screen.
This screen allows you to change your
information Phone, Fax, E-mail, E-Mail
Subscriptions, Username, and New Password.
Please DO NOT change your name without contacting
the management office.
To save your changes, click on the Save button.
To Sign Out please click here. Note Your session
will time out after 60 minutes of non-use. At
that time, you will be asked to re-enter your
Username and Password to log back into the system.
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