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While Working With Difficult People In The Workplace

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Striving For Excellence Katrina Sweet While Working With Difficult People In The Workplace Objectives Participants will learn how to: Excel towards excellence Build ... – PowerPoint PPT presentation

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Title: While Working With Difficult People In The Workplace


1
Striving For ExcellenceKatrina Sweet
  • While Working With Difficult People In The
    Workplace

2
Objectives
  • Participants will learn how to
  • Excel towards excellence
  • Build effective relationships with difficult
    people
  • Effectively communicate
  • Maintain healthy relationships after
    confrontation.
  • Balance personal life and work
  • Set goals
  • Focus on goals as Educators

3
Excelling Towards Excellence
  • The greatest pillar of peace is knowing your
    moments and your motives. Danny Ellis
  • Separate from negative influence (3 Ns
    Negative by Nature, Nasty by Nature, and Naughty
    by Nature)
  • Talents are to be used to accomplish worthwhile
    goals
  • Embark upon each task with enthusiasm
  • Plan for rejection
  • Strive without apologies

4
Building Effective Relationships With Difficult
People
5
Effective Communication CARES MODEL
  • Care enough to listen
  • Avoid arguments
  • Respond, Respect, Resolve
  • Exercise temperance in your behavior
  • Successfully maintain positive working
    relationships
  • (Handout)

6
Confrontation Sometimes Necessary
  • 5 DOs
  • Control Frustration before confrontation
  • Control Anger before confrontation
  • Master conflict with maturity before
    confrontation
  • Examine risk before confrontation

7
Group Activity
  • Identify difficult people characteristics in the
    workplace (Handouts)
  • Identify if you are a difficult person in the
    workplace (Confession Time)
  • Identify ways of avoiding being (3Ns negative
    by nature, nasty by nature, and naughty by
    nature)

8
Case Scenarios
9
Balancing Personal Life and Work
  • Keep your approach flexible.
  • Decide what is non-negotiable.
  • Let the little things go
  • Dont put all your eggs in your inbox.
  • Separate personal life and work.
  • I believe that being successful means having a
    balance of success stories across the many areas
    of your life. You can't truly be considered
    successful in your business life if your home
    life is in shambles. Zig Ziglar

10
Goal Setting (Individual)
  • Deeply desire the goal
  • Visualize yourself achieving the goal
  • Make a plan for the path you need to follow to
    accomplish the goal.
  • Commit to achieving the goal by writing down the
    goal.
  • Check your progress regularly.
  • Find a mentor that will challenge you.

11
Focusing On Goals- (Teamwork)
  • Coming together is a beginning.Keeping together
    is progress.Working together is success.
  • Henry Ford
  • Together Everyone Achieves More (TEAM)

12
Ultimate Goal As Educators
  • Moving The Child To The Next Level
  • (From Cradle To Career)
  • Activity (Moving the Child)
  • Discuss Activity Collectively

13
Questions
  • Open for questions, concerns, or comments
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