Effective Teamwork

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Work in a Team

• Effective Teamwork
• Team Building

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Revisionteams teamworkactivity

• Effective Teamwork
• Team Building

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Definitions

• What is a team?
• A group of people who are united in working
  towards a common goal
• What is teamwork?
• The ability of people to provide complementary
  skills, a willingness to share knowledge and
  skills and assist other team members to achieve a
  common goal
• What is effective teamwork?
• All team members having a sound knowledge of
  their job and responsibilities as well as those
  of other team members.
• Commitment and co-operation to achieve team goals
• Open communication channels
• Recognising everyone in the team is important

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TEAMWORK

• Working together to achieve common goal
• Everyone has to play the game to win
• Everyone in the team is important.
• Communication is essential for team to succeed.
• Good group cohesiveness
• Rest and Recreation

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WHAT ARE THE BENEFITS OF TEAMWORK?

• FOR EMPLOYEES
• Tasks are completed more quickly
• Greater job satisfaction
• Work is often more enjoyable happier workplace
• Ability to draw on other peoples experiences and
  ideas getting support in the workplace
• FOR EMPLOYER
• Improved production and higher staff morale
• Reduced staff turnover
• Increased profits and product quality
• FOR CUSTOMERS
• Better products and customer service

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FEATURES OF GOOD TEAMWORK

• Positive Attitude from all team members
• Tolerance, Honesty and Respect
• Co Operation
• Commitment and dedication
• Trust Support for each team member
• Recognition of realistic team goals
• Effective communication skills
• Team members take pride in the teams
  achievements and accept credit as a group rather
  than as individuals
• Readiness to meet the needs of other team members
• A willingness to participate as a Team Member
  planning and organising daily, weekly or monthly
  tasks
• Sense of humour

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Your role in a Team

• Acknowledge individual skills and knowledge
• Encourage all team members to contribute ideas
• Listen to team members
• Include all team members in activities
• Criticise the results not the person
• Be constructive when criticising
• Offer help
• Reward achievements both individual and team
• Take responsibility for designated tasks
• Encourage team ownership all working for the
  one goal

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How can you recognise and accommodate cultural
differences in your team?

• What type of differences could there be?
• Different cultural background
• Age/Gender
• You must understand the need for
• Tolerance and respecting differences
• Adopting a sensitive approach when dealing with
  another point of view
• Constructively raising and discussing issues
• Strategies to adopt when dealing with cultural
  differences in your team include
• Participating in staff training
• Adopting a professional attitude
• Using staff cultural skills to enhance awareness
• Using a variety of different communication media
• Promoting cultural celebrations
• Celebrating differences
• Developing a tolerance of cultural difference
• Actively seeking to break down barriers

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How can you identify team goals?

• Analyse your team and their
• Purpose and aim
• Size
• Goals
• Large establishment will assist by having decided
  on the goal, mission and vision of the hotel
• Your team will then work towards achieving these
  goals
• This can be achieved by having regular team
  meetings

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How can you identify team goals?

• WORK IN YOUR TEAM TO BUILD THE TALLEST FREE
  STANDING TOWER POSSIBLE THROUGH USING
• 1. Newspaper
• 2. Straws
• 3. Sticky Tape

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WHY ARE TEAM MEETINGS IMPORTANT?

• Discuss and resolve problems
• Share ideas
• Draw on other peoples knowledge
• Planning
• Sharing information relative to the department
  and the hotel
• Discussing information in relation to specific
  guests, for example, guest history

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Time/Task Management within Teams

• Task Management
• Prioritising
• Practicing good time management
• Negotiation
• Completion of tasks within a time frame
• Recognising individual and group needs
• Time Management
• Prioritising
• Delegation
• Problem Solving
• Decision Making

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When should you ask for assistance?

• Good teamwork means you should never be afraid to
  seek assistance.
• Where would you find this information?
• In SOP Standard Operating Procedure Manuals
• From supervisors
• From fellow team members
• General business protocols
• Department heads and managers
• Human Resource Department
• When do you offer assistance?
• To ensure designated work goals are met and
  someone in your team needs assistance.
• Understand
• Why it is important to demonstrate respect and
  empathy when dealing with your colleagues?
• Put yourself in their shoes
• The reason why co-operation and good working
  relationships are important
• The importance of having a knowledge of work
  groups members responsibilities and duties
• Planning and organising work routines

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Feed Back and Negotiation

• Feedback
• How do you acknowledge and respond to feedback
  and information from other team members?
• Feedback can be informal or formal
• Comments from other team members
• Performance appraisal from your workplace
• Leading to improved work practices
• Negotiation
• If you need to negotiate change to meet your work
  goals you will need to develop skills in
• Negotiation
• Communication
• Prioritising