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Teamwork & Leadership Chapter 14 Chapter Objectives: After completing this chapter, you should be able to: Explain how teamwork benefits both team members ... – PowerPoint PPT presentation

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Title: Teamwork

Teamwork Leadership
  • Chapter 14

Chapter Objectives
  • After completing this chapter, you should be able
  • Explain how teamwork benefits both team members
  • Describe the procedures necessary for organizing
    and maintaining an effective team
  • Define total quality management (TQM) and explain
    its effect on workers
  • Discuss characteristics of effective leaders and
  • Describe procedures for running meetings

Teamwork in Business
  • Some teams are supervised by managers while
    others are self-directed
  • Why businesses encourage teamwork
  • Tend to be more productive than working alone
  • Improved quality customer service
  • Increased employee morale
  • Fewer layers of management
  • How individual workers benefit
  • Greater job satisfaction
  • Improved self-esteem
  • Better communication

Types of teams
  • Functional
  • Group of people from one department working
  • Cross-functional
  • Group of people from two or more departments
  • What is one advantage of a cross-functional team?
  • Team Planning
  • Setting goals
  • Short-term
  • Medium-term
  • Long-term

Assigning roles duties
  • Facilitator
  • Leader who coordinates the tasks so that the team
    works efficiently
  • Often appointed for self-directed teams
  • When assigning roles, match tasks to abilities

Potential obstacles
  • Unclear goals
  • Misunderstandings about how much authority the
    team has
  • Confusion about how to assess the performance of
  • Competitiveness among team members
  • Resentment at a lack of individual recognition
  • Reduced effort by individuals on teamespecially
    as team size increases

Being an Effective Team Member
  • Make teams goals top priority
  • Listen actively during meetings offer
    suggestions. Continue to communicate outside
  • Follow up on what youve been assigned to do
  • Work to resolve conflicts among team members
  • Try to inspire other employees to get involved
  • How can asking answering questions help a team

Total Quality Management (TQM)
  • Theory of management that seeks to continually
    improve product quality customer satisfaction
  • Quality comes first at every stage of the
    business process
  • Every worker is challenged to find ways to
    improve product quality
  • Goal maximize customer satisfaction

TQM A Chain Reaction
  • When a company improves quality
  • Costs decrease. Why?
  • Less rework
  • Fewer mistakes to correct
  • Fewery delays
  • Better use of machine time, materials,
  • Productivity improves, resulting in
  • A greater share of the market. Why?
  • Higher-quality goods or services
  • Lower price to customer
  • Company stays in business
  • Company can provide more jobs

Leadership styles
  • Directing
  • Giving others specific instructions and closely
    supervising tasks
  • Coaching
  • Closely supervising but also explaining decisions
    and asking for suggestions
  • Supporting
  • Sharing decision-making responsibility and
    encouraging independent completion of tasks
  • Delegating
  • Turning over responsibility for decision making
    completion of tasks
  • See Figure 14.3 on page 286Leadership Qualities

Leading a meeting
  • Leaders tend to run meetings
  • To keep them running smoothly, many companies
    follow a formal process
  • Parliamentary procedure Keeps meetings running
  • Agenda List of topics drawn up before meeting
  • Minutes Written summary of last meeting
  • Unfinished business Topics from last mtg that
    need more discussion

Some tips for supervisors
  • Provide enough training
  • Give clear direction
  • Know when to intervene
  • Dont be afraid to admit mistakes
  • Be consistent in what you say do

Tips (cont.)
  • Treat workers fairly equally
  • Be firm when necessary
  • Recognize effort initiative
  • Congratulate in public reprimand in private
  • Make sure workers understand what you expect from
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