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Team Building and Conflict resolution


Team Building and Conflict resolution Group/Team Dynamics Groups have 2 or more members Relatively stable structure, pattern of interaction Members see themselves as ... – PowerPoint PPT presentation

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Title: Team Building and Conflict resolution

Team Building and Conflict resolution
Group/Team Dynamics
  • Groups have 2 or more members
  • Relatively stable structure, pattern of
  • Members see themselves as part of the group

Teams - Advantages
  • Wider range of knowledge, expertise and idea
  • Effective way to build consensus
  • Effective way to communicate complex information

  • Advantages
  • wider range of knowledge, expertise and ideas
  • effective way to build consensus
  • effective way to communicate complex information
  • Disadvantages
  • blocking
  • dominant people
  • status differential
  • motivation
  • coordination
  • groupthink

Group Development
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning

Forming (much uncertainty)?
  • Questions about purpose
  • Approach - avoidance behavior
  • High drop out possibility
  • Commitment from only a few members
  • Members seek leadership
  • Non-intimate relations
  • Politeness likely
  • Logistics need to be sorted out

Storming (intragroup conflict)?
  • Resource inventory established
  • Members test others strength
  • Authority in group tested
  • Fluid status structure
  • Autonomy vs. Group membership expressed
  • Fight or flight
  • Dyads, cliques, fractions, etc. may form
  • Member ejection may occur

Norming (close cohesiveness)?
  • Intensified, interpersonal involvement
  • Desire for group attention
  • Member interdependence
  • Dependence on the leader
  • Increased trust
  • Well established norms
  • Rules, roles, standards
  • Growing capacity to plan

Performing (functionality)?
  • Sense that our group is special
  • Acceptance of individual differences
  • People can be themselves
  • Disagreement/conflict is OK
  • Structure, roles, norms established and accepted
  • Teamwork utilizes the diverse strength of the

  • Celebrate individual/collective accomplishments
  • Members decide on what to bring into future

Alternative View
  • Team characteristics
  • Team member characteristics
  • Members past history and experience with other
  • Nature of the task and the technology available
  • Environmental demands and constraints

(No Transcript)
Use Start-Stop-Keep to give each other feedback
Start Why?
Stop Why?
Keep Why?
Kick-Off workshop
  • The purpose of this initial period is to begin
    the forming process.
  • During this first week there will be a few small
    exercises that will help the team member begin to
    form relationships.

First In-between Period
  • The teaching team will use the coaches and the
    other experts to monitor the team development.
    Given that sometime during this time will be the
    storming period, this will be helpful know.
  • We expect to meet with the teams to see how they
    are handling the storming and give assistance, if
    required. While we will be there and will provide
    tips, it is better for the team to work out these
    issues themselves.
  • One assignment will be for the team to let us
    know when they believe, the team roles have
    solidified, what the roles are and who holds

Mid-Term Workshop
  • By this time the teams should be passed the
    norming period and well into the performing.
    However, team can fall backwards. So it will be
    important to make sure where each team stands
    before it is too late to meet the project plan
  • But just because the team should be performing
    well by now, it is the perfect time for problems
    to occur.
  • Their will be some assignment related to conflict

Second In-between Period
  • The team should be busy in the middle of the
    project. But are they working at their peak?
    Extreme teams work under enormous time and or
    resource pressure and have extraordinary results.
    What can our teams learn from extreme teams that
    will help them reach and extend their peak
    performance period.
  • Their will be an assignment to explore this
    question. As the project ends, the team will
    enter the adjourning period. This can be a period
    of high emotion so much so that the conclusion of
    the project can be threatened. So this needs to
    be monitored as well.

Final Workshop
  • Extensive debriefing will occur
  • The teams and the team members reflect on lessons
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