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eDiplomacy Federal Web 2'0 Virtual Podium Series AFCEA


Federal Web 2.0 Virtual Podium Series. AFCEA. Office of eDiplomacy. U.S. ... The U.S. Embassy in Rome uses Diplopedia to provide a more open and accessible ... – PowerPoint PPT presentation

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Title: eDiplomacy Federal Web 2'0 Virtual Podium Series AFCEA

eDiplomacy Federal Web 2.0 Virtual Podium
  • Office of eDiplomacy
  • U.S. Department of State
  • June 3, 2009

  • State and Knowledge Leadership (5 minutes)
  • Communities _at_ State (10 minutes)
  • Diplopedia (10 minutes)
  • Enterprise Search (5 minutes)
  • Whats next (5 minutes)
  • QA (25 minutes)

Department of State
A 24x7 knowledge factory
  • Two million official messages a year
  • 1.6 billion e-mails a year
  • Comprehensive foreign affairs collection - more
    than 500,000 printed volumes
  • About 1,000 public and internal web sites

Office of eDiplomacy
  • Main goals
  • Promote knowledge sharing and access to
  • Advocate for the end user in the IT
    decision-making process
  • Enable and foster interagency collaboration
  • Knowledge Leadership Program -- enabling State
    people to access and contribute knowledge
    anywhere, anytime, with anyone or any
    organization through
  • Self-forming, self-managing online communities
  • Better access to knowledge
  • Better access to expertise
  • Technology that makes knowledge-sharing part of
    the daily workflow

Knowledge Leadership Initiatives
  • Communities _at_ State
  • Diplopedia enterprise wiki
  • Enterprise Search
  • Social Networking

Communities _at_ State
C _at_ S (www.intelink.gov/communities)Knowledge
Publishing from the Grassroots
C_at_S Facts
  • Easy-to-use, lightweight, publishing platform
  • Sites publish knowledge concealed in e-mail,
    document collections, brains, etc.
  • Users can comment on entries allows for
    content with conversation
  • Available on States intranet and two interagency
    networks (classified and unclassified)
  • Avg. 12K visits, 30K pageviews/month 30 1st

C_at_S The Process
  • Planning Questionnaire
  • eDiplomacy review and feedback
  • Blog construction, training and guidance
  • Content population, launch, and publicity

C_at_S Mission Mexico
C_at_S Japan Economic Scope
Case Study Public Diplomacy in Europe
  • Community launched in Spring 2007
  • 50 posts seeking an alternative to email
  • Resource needed to exchange ideas, share best
    practices success stories, and compile items
    for weekly highlights
  • Top-level support from Deputy Assistant
    Secretary and Office Director
  • Consistently ranked in top 5 C_at_S-wide
  • Launching point desired for all EUR PD-related
    content across wiki, blog, Internet
  • A better home for articles, links, bios and
    other resources of enduring value
  • RSS newsfeeds from the Internet and the PD in
    Europe community
  • Leverages the best features of both tools to
    meet all the goals of EUR PD community

Diplopedia Benefits of an enterprise wiki
  • Centralized place for knowledge
  • Decentralized writing and editing - anyone on the
    intranet can create and edit articles, with
    proper attribution
  • Familiar concept, thanks to Wikipedia
  • Visible, easy-to-explain product
  • End users can (and do) innovate

Diplopedia Articles
Diplopedia Portals
Diplopedia Statistics
Total Users
Total Articles
  • As of 26 May 2009
  • 8,039 articles
  • 1,855 registered users
  • More than 1,000 visits per day

Diplopedia Measuring Value
  • Quantitative
  • 173 growth in substantive articles in one
    calendar year
  • Qualitative
  • Popular article topics range from foreign
    biographies to mail services
  • Anecdotal
  • The U.S. Embassy in Rome uses Diplopedia to
    provide a more open and accessible means to find
    information about the country and its political,
    social and economic leaders.

Image http//www.lianakabel.com
Enterprise search
Enterprise Search (search.state.sbu)Responsive
enterprise search initiative
Enterprise search
  • Deployed on unclassified and classified networks
  • Integrated with Diplopedia
  • Incorporates quick links, people search, database
  • Informal Search Support service helps end users
    find information -- and us to improve search

Looking Ahead
  • Continue to grow, interrelate Communities _at_ State
    and Diplopedia
  • Expand collaboration to external (non-USG)
    partners other governments, NGOs, etc
  • Enable and encourage social networking

Contact Info
  • Bruce G. Burton, burtonbg_at_state.gov
  • Senior Advisor
  • Michael Logan, loganmi_at_state.gov
  • Knowledge Management Action Team, Lead
  • Tiffany L. Smith, smithtl7_at_state.gov
  • Presidential Management Fellow and Project Lead,
  • KM Action Team KMTeam_at_state.gov
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