ITIL Training | ITIL online training | PECB ISO certification - PowerPoint PPT Presentation

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ITIL Training | ITIL online training | PECB ISO certification


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Title: ITIL Training | ITIL online training | PECB ISO certification

What is ITIL
  • formerly known as the Information Technology
    Infrastructure Library, is a set of practices
    for IT Service Management (ITSM) that focuses on
    aligning IT services with the needs of business.
    In its current form (known as ITIL 2011 edition),
    ITIL is published as a series of five core
    volumes, each of which covers a different ITSM
    lifecycle stage. Although ITIL underpins ISO/IEC
    20000 (previously BS15000), the International
    Service Management Standard for IT service
    management, there are some differences between
    the ISO 20000 standard and the ITIL framework.
  • ITIL describes processes, procedures, tasks, and
    checklists which are not organization-specific,
    but can be applied by an organization for
    establishing integration with the organization's
    strategy, delivering value, and maintaining a
    minimum level of competency. It allows the
    organization to establish a baseline from which
    it can plan, implement, and measure. It is used
    to demonstrate compliance and to measure
  • Service strategy
  • Strategy management for IT Services
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business relationship management
  • .

what is ISO
The International Organization for
Standardization (ISO) is an international
standard-setting body composed of representatives
from various national standards organizations.
Founded on 23 February 1947, the organization
promotes worldwide proprietary, industrial and
commercial standards.
Benefits of ISO ISO International Standards
ensure that products and services are safe,
reliable and of good quality. For business, they
are strategic tools that reduce costs by
minimizing waste and errors, and increasing
productivity. They help companies to access new
markets, level the playing field for developing
countries and facilitate free and fair global
ISO standerds
  • There are different standers of iso
  • ISO 9000 - Quality management
  • ISO 14000 - Environmental management
  • ISO 3166 - Country codes
  • ISO 22000 - Food safety management
  • ISO 26000 - Social responsibility
  • ISO 50001 - Energy management
  • ISO 31000 - Risk management
  • ISO 4217 - Currency codes
  • ISO 639 - Language codes

  • ISO 20121 - Sustainable events
  • ISO 27001 - Information security
  • ISO 45001 - Occupational Health and Safety
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