Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings Incentives Conferences Exhibitions An Overview

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Welcome to the World of Thomas Cook ( India )
LtdTravel Corporation (India) LtdMeetings
Incentives Conferences ExhibitionsAn Overview
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ABOUT TCI - Trust, Commitment, Innovation

• For more than 47 years, TCI has been a widely
  recognized and respected brand in travel and
  tourism. It is India's premier travel
  organization offering extensive national and
  international services under one roof.
• TCI has been in the business of Destination
  Management since 1966. With four decades of
  M.IC.E experience, covering all aspects, it has
  enriched TCI with a valuable experience to
  contribute successfully to major International
  Conferences.
• We guarantee a high quality, cost effective
  approach to produce professionally managed
  Events. TCIs M.I.C.E division enables the
  conference organizers to deliver the industrys
  leading technical program.
• With team strength of around 800 professionals,
  TCI is by far the most important Destination
  Management company in India. It is also a member
  of AFTA, ASTA, IATA, IATO, ICCA, JATA, PATA,
  TAAI, UFTAA and USTOA.

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TCI Awards Recognitions

• Recipient of the National Tourism Award every
  year since 1976 in the category I. Including Best
  MICE Company
• Recipient of Outstanding Sales Performance
  Awards from different Airlines.
• Recipient of the Shyam Poddar Trophies for
  Pioneering New Areas in Tourism
• Recipient of Hospitality India Annual
  International Awards 2007 for Outstanding
  Performance in Inbound Tourism
• Winner of a silver Lion at Cannes 2007 for Print
  Advertisement. The ad showcased Honeymoon
  holidays in India with TCI

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Advantage TCI

• Partnering with the Numero Uno DMC of India
• 4 decades of industry experience
• Expertise in travel budget management
• Extensive network at your service
• Purchasing power due to size of operation
• Information services to improve your
  productivity
• Innovative cost effective solutions
• Quality Assurance Cell maintaining strict quality
  standards (tour feedback tracking mechanism)
• Civil liability insurance of USD 1.25 million.
• Relationship with the tourism bodies.
• 24 X 7 client support office.
• Airport representatives with valid airport
  passes.

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TCI India Network
Jodhpur Kolkata Lucknow Mumbai(3) Patna Pune Surat
Tiruvananthapuram Udaipur Varanasi
Agra Ahmedabad Aurangabad Bangalore Vadodara Kochi
Chennai Delhi( 3) Goa Hyderabad Jaipur
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GLOBAL NETWORK
Tokyo
Toronto New York
London Madrid
Barcelona Frankfurt
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Some Major Events Handled by TCI

• Volvo Ocean Race( In December)
  2008 Cochin
• APICON
  2008 Cochin
• 2nd International Conference on
  2007 New Delhi
• Services Management
• Tri Annual Global Convention and
  2007 New Delhi
• Executive Council Meeting
• Aerodrome India
  2006 New Delhi
• ICMRBS 2005 Hyderabad
• FDI Annual World Dental Congress 2004 New Delhi
• 51st PATA Annual Conference (Min. of
  Tourism) 2002 New Delhi
• Asia Pacific Region Microcredit Summit 2001 New
  Delhi
• 21st Asia Pacific Forex Congress 2000 New Delhi
• 12th World LP Gas Forum Conference
  Exhibition1999 New Delhi

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Website Management

• Travel Corporation of India has its separate
  website for MICE www.tciconferences.com
• The Web site can be an important vehicle for
  communicating
• information such as
• The themes, sub-themes, keynote speakers, date,
  program of the event.
• Registration mainly for Conference (which might
  include dates, fees,
• payment methods, registration form, online
  registration)
• Accommodation and travel.
• Online booking.
• Exhibition space booking.
• Sponsorship options.

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Registration Module

• Pre Registration
• Obtain a list of the delegates who have been sent
  the final invitation from OC
• Correspond with the delegates
• Pre registration of the delegates online
• Preparation of individual docket for each
  registered delegate
• Submission of list of registered delegates to the
  OC.
• Answering queries from potential and other
  persons relating to the Symposium activities.

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Registration Management -
Online

• TCI has its own specialized Registration Software
  Package for online conference registration.
• TCI will look after all delegates database by
  registering them either online or offline through
  the Hi-Tech Event Registration System (ERMS)
• Delegates can pay their registration fee, if any,
  by credit card (VISA, MASTER American Express)
  through Secured Payment Gateway provided on web
  site offered by the TCI.

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Registration Management -
On Spot

• TCI will look after all delegates database by
  registering them either online or offline through
  the Hi-Tech Event Registration System (ERMS)
• Delegates will have the option of paying the
  registration fee, if any, through credit card
  (VISA, MASTER American Express) or in cash at
  the Cash Counter of TCI.

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Registration / Welcome area

• Each Desk would have the following dedicated
  resources
• Female Hostess
• Badges to be issued to all the delegates to
  confirm attendee participation
• Basic Stationary
• Delegate Accreditations
• Delegate Kit comprising of
• Event Agenda
• Welcome letter
• Giveaways other collaterals

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Hotel Management Guest
Facilitation Desks

• All the hotels will have Guest Facilitation
  Desks, manned by specially trained volunteers of
  TCI for assisting delegates.
• Delegates to be provided information regarding
  the shuttle movement other conference related
  programme through these counters.
• Optional tours to be co-ordinated through the
  Guest Facilitation Counters.
• Balance payment, if any, can also be collected
  through these counters.

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Hotel Management Online Booking

• TCI has its own specialized accommodation
  reservation Module for online booking.
• Delegates can choose the desired accommodation
  from listed hotels.
• Delegates have the option of paying online
  through VISA, MASTER, American Express credit
  card, via secured payment gateway of ICICI Bank.
  
• Online database is collected for smooth
  co-ordination with the hotels.

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Transport Management - Delegates

• All delegates to be provided arrival / departure
  transfers using air conditioned coaches / micro
  vans, depending upon the number of delegates
  arriving by a particular flight.
• All coaches / micro vans would be escorted by
  trained volunteers, for providing smooth check
  in to the delegates at the hotels.
• Delegates to be provided with the information
  regarding the shuttle movement from their
  respective hotels to the venue back.
• Arrangements for all the delegates for transfer
  from hotel / venue to the cultural evening / gala
  dinner back to their respective hotels.

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Transport Management VIPs

• All VIPs to be provided arrival / departure
  transfers using air conditioned cars.
• VIPs shall be provided with dedicated cars, if
  required, for local running within the city
  limits.
• All the VVIP car drivers to carry mobile phones
  for easier connectivity.
• Special car labels for the VIPs to ensure easier
  faster entry to the venues of all the
  functions.
• Dedicated staff to supervise the transport
  movement of all the VIPs.

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Airport Management - Reception Counters

• Special airport reception counters will be
  operated by TCI for assisting delegates and other
  visitors.
• These counters will be manned by well trained
  dedicated representatives of TCI.
• Special attention will be paid to the VIPs during
  their transit from the airport.

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Venue Management - AV Requirement

• Audio Visual equipments will be provided as per
  requirement.
• Dedicated technicians will be available on spot
  for assistance.
• Standby arrangements for the equipments to be
  provided at the venue.
• Experienced staff of TCI will coordinate with
  various vendors to ensure smooth functioning of
  the AV equipments.

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Venue Management - Secretariat

• The onsite conference secretariat will be made
  fully operational two days before the conference.
  
• Secretariat will have necessary office equipment
  including dedicated telephone/fax lines.
• Experienced staff will be provided for the
  secretariat and a dedicated coordinator from TCI
  will look after the functioning.

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Venue Management Information/Service Counters

• Information counters for assisting the guests to
  be provided at the venue.
• Experienced staff will be available at the
  counters to handle enquiries regarding the
  logistical arrangements of the meeting, transport
  related enquires, details of the evening program,
  if any
• Separate counters to handle foreign exchange
  requirements of the guests.
• Separate counter for making local/STD/IST calls,
  shall be provided at the venue.

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Venue Management Security

• 24 hrs Private security arrangements would be
  provided at the venue.
• One security operations center will be provided
  at the venue to assist visitors with regard to
  security issues.
• Separate security arrangements will be made for
  the social evenings and gala dinner.
• Uniformed guards will be deputed at all the
  major entrances to the venue in order to check
  any kind of unauthorized entry to the meeting
  areas.

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Exhibition Management Fabrication

• Special arrangements shall be made for erection
  of exhibition stalls, at the venue.
• Arrangements for poster display, with lighting
  arrangements.
• Special Arrangements with Jeena Company for
  cargo clearance for exhibition display material.
• Assistants can be provided, on request, at the
  time of unwinding winding up.
• Entire operations will be under supervision of
  experienced staff from TCI.

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Exhibition Management
Staffing

• TCI can make arrangements for hostesses for the
  stalls.
• Special arrangements for providing foreign
  language speaking hostesses.
• Arrangements can be made for providing
  interpreters.
• Arrangements for providing attendants at the
  stalls.
• Dedicated staff from TCI to look after the
  staffing requirements

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Exhibition Management
Security

• 24 hrs security arrangements would be provided at
  the exhibition venue.
• Uniformed guards will be deputed at all the
  major entrances to the exhibition venue in order
  to check any kind of unauthorized entry to the
  exhibition areas.
• One security operations center will be provided
  at the venue to assist exhibitors with regard to
  security issues.

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Cultural Program Management - Manpower
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Cultural Program Management Dance
Theme Nights

• Classical dances Kathak, Katha kali, Bharat
  Natyam and other musical Programmes
• Arrangements for Cultural Evening, Theme
  Nights.
• Special arrangements for lighting decoration
  can be made for theme nights.
• Sitting arrangement venue management to be
  coordinated by dedicated staff from TCI.

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Cultural Program Management Gala Dinner

• Special arrangements for the Gala Dinner, either
  at the hotel or in a banquet hall.
• Special arrangements for dinner at a lawn / farm
  house.
• Arrangement can be made for sit down dinner or
  casual sitting. Special menu, as per the
  requirement, for the Gala Dinner.
• If desired, arrangements can be made for the bar
  counter at the venue.
• Security arrangement at the venue

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Food and Beverage Arrangements

• Confirm function space on a
• definite basis
• Estimated Attendees
• Finalization of different menus for different
  days.
• Placement of Welcome Banner
• Type of liquors to be served
• Attractive settings and crowd-
• pleasing entertainment
• Setting up of definite start and
• finish times, especially for bar
• service

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F B Management - Manpower
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Service Quality

• Central Team located at HO
• Responsible for developing service quality
  procedures catering to customers pre as well as
  post tour need
• Responsible for resolving customer complaints
• Initiators of the Seamless Customer Service
  initiative

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• THANK YOU