National Address Management Framework Presentation to the SSI 17 September, 2008

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National Address Management FrameworkPresentatio
n to the SSI17 September, 2008
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What we will cover
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• 1. Whats the fuss?
• Overview
• 2. The project
• Governance
• National partners
• 3. The recommendations
• Technical Framework
• Proof of Concept
• Communications Plan and Privacy Review
• 4. Next Steps

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Overview of NAMF

• Who does this affect?
• Inaccurate and fraudulent addresses affect
  everyone
• whether public or private sector organisations
• medium to large businesses
• industry associations and not-for-profit
  organisations
• Basically anyone who needs to contact a customer
  to provide a product or service needs to be
  working with accurate address data

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Overview of NAMF

• What is it?
• Fit-for-purpose authoritative data sets
• A standard for exchange and storage of address
  information
• Compliance standards for fundamental address
  operations
• What will it do?
• Improve and standardise address management
• Allow accurate and reliable exchange of address
  information

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Whats the fuss?
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• Types of addresses
• Postal address the address used by Australia
  Post to deliver postal items. Based upon Postal
  Address File (PAF) and the Address Matching
  Approval System (AMAS)
• Location address the addresses used to deliver
  to, or navigate to, a specific location.
  Location address requires a specific and unique
  real world location, usually provided by a
  geo-code or pair of co-ordinates (X,Y)

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The project - Governance
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The project - national partners
AGIMO NAMF HQ Canberra
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Contractor Communications Plan
Contractor Proof of Concept Report
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Recommendations - Technical Framework

• 3 components to the Technical Framework
• 1. The NAMF Authoritative Address Data Set based
  on
• a. The Geo-coded National Address File (G-NAF)
  from PSMA Australia, for location address
  operations and functions including address
  validation and
• b. via accredited AMAS providers, PAF from
  Australia Post for postal delivery operations and
  functions.
• G-NAF and PAF provide complementary postal and
  location address services and together provide a
  complete and authoritative source of addressing
  data for Australia.
• 2. Address data interchange
• AS4590 Interchange of Client Information be used
  for address data exchange.
• 3. Web Services Specifications
• standards and specifications for web services to
  support core address management and operational
  functions.

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Recommendations - Proof of Concept

• Key findings
• Generic costs government agencies were found to
  incur considerable costs in managing their
  address information, whether in the updating of
  address information or simply verifying
  addresses.
• Intangible costs poor emergency management
  response, inefficient service delivery,
  inaccurate identity authentication.
• 3. Potential benefits the single biggest benefit
  lies in organisations being able to provide
  better service delivery to their clients. The
  following areas were highlighted
• a. Reduction of existing costs of managing
  address data
• b. More consistent and accurate address
  management practices for service delivery and
  evidence-based decision making
• c. Improved infrastructure planning and
  provision, and improved planning delivery and
  reporting of government services and
• d. Significantly improved decision-making and
  policy development through the availability of
  reliable, current and complete data on service
  delivery, leading to evidence-based systems and
  processes.

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Recommendations - Communications Plan

• The Communications Plan is divided into phases
  which focus on the following
• 1. Awareness Create awareness and understanding
  of NAMF and the rationale for this framework
• 2. Attitudes Convince stakeholders of the
  benefits of implementing a NAMF-compliance
  solution, supported by anecdotal experiences from
  the Proof of Concept case studies and
  stakeholders own experience and frustrations
  with incorrect address resources
• 3. Behaviour Provide a clear call to action to
  get stakeholders to commit to NAMF and provide an
  indication of their planned implementation
  timeframe for a NAMF-compliant solution.
• The key message for NAMF is a nationally
  consistent, standards-based framework which will
  provide a unique address where ONE address ONE
  place

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Recommendations - Privacy Review

• DSE conducted a Privacy Review of the Framework
  (consulted with the Office of the Victorian
  Privacy Commissioner)
• The review concluded that
• It is not possible to relate stand-alone address
  data to one individual exclusively and is
  therefore not considered to be personally-identify
  ing information as described by privacy
  legislation.
• However, it is expected that address data will
  be linked with other data by the users of the
  NAMF and this linkage will create
  personally-identifying information.
• Therefore it is recommended that the NAMF
  communications strategy includes highly visible
  practical privacy advice to organisations using
  the framework to assist them in complying with
  the Information Privacy Principles in Australian
  privacy legislation and regulation.

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Next Steps

• Cross jurisdictional bodies September 2008
• Cross Jurisdictional Chief Information Officers
  Committee
• Online Communications Council December 2008

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What can we expect?

• the Online Communications Council to
• Accept recommendations, namely
• endorse NAMF for adoption by the Australian
  Government and by the State and Territory
  governments
• endorse the development of an awareness/education
  plan and
• acknowledge the accountability of land
  administration agencies in all jurisdictions in
  the provision and maintenance of address
  information to support NAMF
• ANZLIC have the responsibility for NAMF ongoing
  management and administration in cooperation with
  the CJCIOC and
• a Post Implementation Review of NAMF be presented
  to the OCC within 12 months of implementation.

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Draft visual NAMF representation for USERS
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FIN
THANK YOU