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Violence in the Workplace Prevention to Redemption

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Employees should understand concept of 'Universal Precautions for Violence', i.e. ... Disorderly conduct, such as shouting, throwing or pushing objects, punching ... – PowerPoint PPT presentation

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Title: Violence in the Workplace Prevention to Redemption


1
Violence in the WorkplacePrevention to
Redemption
  • Vikki Sanders
  • Workplace Violence Prevention Coordinator
  • 651 284-5274 vikki.sanders_at_state.mn.us

2
Where are your vulnerable areas
  • Type one
  • Violence by a stranger

3
Where are your vulnerable areas
  • Type two
  • Violence by a Customer or Client

4
Where are your vulnerable areas
  • Type three
  • Violence by a coworker

5
Where are your vulnerable areas
  • Type four
  • Violence by a Personal Relationship

6
The majority of violence occurs "under the
waterline"
7
Universal Precautions
  • Employees should understand concept of Universal
    Precautions for Violence, i.e., that violence
    should be expected but can be avoided or
    mitigated through preparation

8
What does a killer look like?
9
Crisis
  • A sudden, generally unanticipated event that
    profoundly and negatively affects a significant
    segment of the employee population and often
    involves serious injury or death.

10
There are two types of Workplaces those that
have had a major crisis, and those that are
about to."
11
Workplace Violence Includes
  • Beatings
  • Stabbings
  • Suicides
  • Shootings
  • Rapes
  • Near-suicides
  • Psychological traumas
  • Threats or obscene phone calls
  • Intimidation
  • Harassment of any nature
  • Being followed, sworn or shouted at

12
Examples
  • Verbal threats to inflict bodily harm including
    vague or covert threats
  • Attempting to cause physical harm striking,
    pushing and other aggressive physical acts
    against another person

13
Examples
  • Verbal harassment abusive or offensive language,
    gestures or other discourteous conduct towards
    supervisors, fellow employees, or the public
  • Disorderly conduct, such as shouting, throwing or
    pushing objects, punching walls, and slamming
    doors

14
Location
  • The workplace may be any location either
    permanent or temporary where an employee performs
    any work-related duty.

15
Location continue...
  • This includes, but is not limited to, the
    buildings and the surrounding perimeters,
    including the parking lots, field locations,
    clients homes and traveling to and from work
    assignments

16
Reasons to set up a violent prevention program
  • It is the right thing to do
  • Injuries from assaults are no longer tolerated
  • Lawsuits
  • Loss productivity if employees are fearful

17
...Reasons to set up a violent prevention program
  • Prevent high turnover
  • OSHA and other regulatory agency
  • The economic losses associated with a violent
    incident

18
Definition of Fear False Evidence Appearing Real
  • or
  • Forget Everything
  • Else and Run

19
General Duty Clause
  • Employers are required to provide their employees
    with a place of employment that "is free from
    recognizable hazards that are causing or likely
    to cause death or serious harm to employees".

20
Elements of the General Duty Clause
  • The employer failed to render its workplace free
    of a hazard to employees.
  • The cited employer or the employer's industry
    recognized the hazard.
  • The hazard caused or was likely to cause death or
    serious physical harm

21
Elements of the General Duty Clause
  • Feasible means existed to eliminate or materially
    reduce the hazard.
  • The employer knew, or with reasonable diligence
    could have know, of the recognized hazard

22
Lessons from Columbine
  • One of the top schools in the country.
  • 85 of the graduates went on to higher education.
  • Best all around academic and athletic school in
    the state.
  • If it can happen there....It can happen here

23
Clues of Imminent Danger
  • Obsession with weapons, war and death
  • Bloody computer games
  • Ranting on the internet
  • Teachers saw, students knew, the police had prior
    encounters, neighbors suspected and parents had
    knowledge that something was wrong
  • Who then is responsible?

24
Elements of a good violence prevention program ?
  • Management Commitment/ Employee Involvement
  • Hazard Assessment
  • Hazard Prevention and control

25
Elements of a good violence prevention program ?
  • Training and instructions
  • Reporting procedure
  • Record keeping
  • Evaluation

26
Management Commitment and Employee Involvement
  • Complementary and essential
  • Management commitment provides the motivating
    force to deal effectively with workplace violence
  • Employee involvement and feedback-enable workers
    to develop and express their commitment to safety
    and health

27
Management Commitment
  • Organizational concern for employee emotional and
    physical safety and health
  • Equal commitment to worker safety and health and
    patient/client safety
  • System of accountability for involved managers,
    and employees

28
Management Commitment (contd)
  • Create and disseminate a clear policy of zero
    tolerance for workplace violence
  • Ensure no reprisals are taken against employees
    who report incidents
  • Encourage employees to promptly report incidents
    and suggest ways to reduce or eliminate risks

29
Management Commitment (contd)
  • Outline a comprehensive plan for maintaining
    security in the workplace
  • Assign responsibility and authority for program
    to individuals with appropriate training and
    skills
  • Affirm management commitment to worker supportive
    environment
  • Set up company briefings as part of the initial
    effort to address safety issues

30
Develop a written policy
  • State your overall approach to the prevention of
    incidents of violence
  • Convey a message of Zero Tolerance for violent
    behavior
  • Clearly outline the duties and responsibilities
    of management
  • Establish ground rules for behavior

31
Employee Involvement
  • Understand and comply with the workplace violence
    prevention program and other safety and security
    measures
  • Participate in employee complaints or suggestion
    procedures covering safety and security concerns
  • Prompt and accurate reporting of violent incidents

32
Union Involvement
  • Early involvement
  • Legally entitled to negotiate over many
    conditions of employment
  • Express employees' concerns
  • Bring their expertise and knowledge.
  • Demonstrates both union's commitment to the
    success of a workplace violence program.

33
Form a Planning Group/Threat Response Team
  • Human Resources
  • Employee Assistance Program (EAP)
  • Union
  • Safety
  • Health/Medical
  • Security
  • Local law Enforcement

34
Worksite Analysis
  • Step-by-step look at the workplace, to find
    existing or potential hazards for workplace
    violence

35
Worksite Analysis (contd)
  • A Threat assessment Team, Patient Assault Team,
    or similar task force may assess the
    vulnerability to workplace violence and determine
    appropriate actions

36
Worksite Analysis Recommended Program
  • Analyzing and tracking records
  • Monitoring trends and analyzing incidents
  • Screening surveys
  • Analyzing workplace security

37
Hazard Prevention and Control
  • Engineering controls and workplace adaptation
  • Administrative and work practice controls
  • Post incident response

38
Engineering Controls
  • Alarm systems and other security devices
  • Metal detectors
  • Closed-circuit video recording for high-risk areas
  • Safe rooms for use during emergencies
  • Enclose receptionist station, install deep
    service counters or bullet-resistant glass
  • Crime prevention via environmental designs

39
Administrative and Work Practice Controls
  • State clearly to the public, clients, and
    employees that violence will not be tolerated or
    permitted
  • Establish liaison with local police and state
    prosecutors
  • Require employees to report all assaults and
    threats
  • Set up trained response teams to respond to
    emergencies

40
Post-Incident Response
Provide comprehensive treatment for victimized
employees and employees who may be traumatized by
witnessing a workplace violence incident
41
Post-Incident Response
  • Trauma-crisis counseling
  • Critical incident stress debriefing
  • Employee assistance programs to assist victims

42
Training and Education
  • Ensure that all staff are aware of potential
    security hazards and ways of protecting themselves

Workplace Violence Program
43
Training and Education
  • Employees should understand concept of Universal
    Precautions for Violence, i.e., that violence
    should be expected but can be avoided or
    mitigated through preparation
  • Employees should be instructed to limit physical
    interventions in workplace altercations.

44
Training and Education
Training program should involve all employees,
including supervisors and managers
45
Training and Education
  • Workplace violence prevention policy
  • Risk factors that cause or contribute to assaults
  • Early recognition of escalating behavior or
    warning signs
  • Ways to prevent volatile situations
  • Standard response action plan for violent
    situations
  • Location and operation of safety devices

46
Recordkeeping and Evaluation
  • Recordkeeping and evaluation of the violence
    prevention program are necessary too determine
    overall effectiveness and Identify deficiencies
    or changes that should be made

47
Recordkeeping
  • OSHA Log of Injury and Illness (OSHA 200)
  • Medical reports of work injuries assaults
  • Incidents of abuse, verbal attacks, or aggressive
    behavior
  • Information on clients with history of violence
  • Minutes of safety meetings, records of hazard
    analyses, and corrective actions
  • Records of all training programs

48
Evaluation
  • Establish uniform violence reporting system and
    regular review of reports
  • Review reports of minutes from staff meetings on
    safety issues
  • Analyze trends and rates in illness/injury or
    fatalities caused by violence
  • Measure improvement based on lowering frequency
    and severity of workplace violence

49
Sources of Assistance
  • OSHA Consultation Program
  • OSHA Internet Site www.osha.gov
  • NIOSH
  • Public Safety Officials
  • Trade Associations
  • Unions and Insurers
  • Human Resource and Employee Assistance
    Professionals
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